Head of SaaS

Company

At Ever Commerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 700,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

The Ever Pro business within Ever Commerce offers business management solutions that help home and field service small businesses work more efficiently and improve every touchpoint with their customers. Software solutions customized for field services, landscaping, pest and lawn, remodeling and roofing help these businesses with everything from scheduling and tracking jobs, to quoting, invoicing and payments processing, to customer relationship, review and reputation management.

The Head of SaaS Growth is a senior, individual-contributor role responsible for owning and driving product-led growth outcomes across Joist and Invoice Simple, Ever Pro’s PLG SaaS products. Reporting to the GM, this role is accountable for the end-to-end SaaS growth funnel, including activation, conversion, monetization, retention, and expansion.

• Own the SaaS growth funnel across Joist and Invoice Simple, including activation, conversion, monetization, retention, and expansion.
• Be accountable for SaaS growth performance and efficiency metrics, including MRR impact, retention, expansion, and CAC payback.
• Provide a unified view of SaaS performance across products, rather than isolated, product-by-product optimization.

• Define and maintain a clear, SaaS growth strategy for each Joist and Invoice Simple – leveraging shared principles and metrics, but with product-specific priorities.
• Manage and support the growth experimentation cadence across onboarding, trial experience, pricing and packaging, upgrades, in-product nudges, and lifecycle touchpoints.
• Ensure experiments are well-scoped, measurable, and sequenced to build sustained learning and impact over time.

• Partner closely with the Growth PMs for Joist and Invoice Simple to align roadmaps and execution against growth plans.
• Work with growth marketers and lifecycle marketers to ensure acquisition, activation, and retention efforts are tightly connected.
• Collaborate with Product Managers, Engineering, Data, and Research to embed growth priorities into product and platform roadmaps.
• Coordinate with the Head of Payments Growth to align SaaS and Payments growth strategies where customer behavior and monetization intersect.

• Regularly report to senior leaders on SaaS funnel performance, experiment results, and overall growth trajectory across both products.
• Present a clear, integrated narrative that connects product changes, marketing efforts, and lifecycle programs to growth outcomes.
• Serve as a trusted growth leader who brings focus, discipline, and confidence to how SaaS growth is planned, executed, and evaluated.

• 8+ years of experience in SaaS growth, product-led growth, monetization, or expansion roles.
• Proven experience owning activation, conversion, retention, and expansion metrics in a PLG environment.
• Strong track record working across multiple products or business lines.
• Deep experience partnering with Product and Engineering to drive in-product growth.
• Ability to translate complex data into clear insights and recommendations for senior leaders.
• BS/BA required; advanced degree a plus.

• Smart and curious.
• Confident, credible leader who operates effectively through influence rather than authority.
• Comfortable setting direction and bringing structure to complex, cross-functional environments.
• Highly collaborative and skilled at aligning diverse teams around shared goals.
• Disciplined, data-informed decision-maker with strong communication skills.
• Trusted partner to senior leadership, able to instill…