Support Specialist

Final date to receive applications:
April 15th 2026.

This is a hybrid role. You must report to our Denver office at least 51% of your working time, and 100% of the time in your first 60 days of employment.

• Ability to work one of the following shifts Monday - Friday:
• 7am-4pm MST
• 9am-6pm MST
• Alternatively, there is the option to work 4 days per week, 10 hours per day.

Must be authorized to work in the U.S.

$70, with a variable bonus based on company performance.

We are unable to sponsor work visas for this role, and you must be authorized to work in the United States.

30-minute initial call with our recruiter, and up to three 30-45 minute video or onsite interviews with members of our team, followed by an offer pending references. At least one interview will cover hypothetical support scenarios. The estimated interview time commitment is up to 3 hours.

Please note that, due to the nature of our work in the financial services industry, the selected candidate will be subject to background and reference checks as part of the onboarding process.

Zocks AI is revolutionizing the Financial Services industry with a groundbreaking AI platform. We’re a fast-paced, venture-backed startup building a team of highly competent, collaborative, and adaptable professionals. We’re looking for people who are excited to build from the ground up and set a new standard for customer success.

This is not a typical “ticketing” role. For you, tech is a passion both personally and professionally. The support team holds itself to an unwavering standard of excellence
. We don’t take shortcuts, we abide by guidelines that are clear, fair, and firm. We care deeply about the quality of every single user experience and feel a personal responsibility for our users’ success. You are a relationship-builder and a master problem-solver who will serve as a foundational member of our Solutions Delivery team.

• The Ultimate Host: You treat every user like a guest at your own table, bringing a warm, human relationship element to the “robot” problems we are solving.
• RCA Fluent: Your first language is Root Cause Analysis. You don’t just “close tickets”; you ensure the underlying issue is addressed and resolved completely so it doesn’t return.
• Resourceful & Detailed: You unfailingly exhaust every available resource before asking for help. When you raise your hand, you provide highly detailed context and a clear map of the troubleshooting steps you’ve already taken.
• High Executive Function: You thrive in the ambiguity and pace of a startup. You have the judgment to recognize when you should make a decisive call independently and when a matter is sensitive enough to loop in leadership, always keeping the user’s experience as your North Star. You navigate uncharted territory with curiosity.
• Technology Evangelist: You love diving into new systems and are passionate about how applied AI can change lives. You likely use AI tools in your personal life to optimize your own workflows.
• Data Integrity Sentinel: You possess an uncompromising commitment to data privacy and security. You operate with a high level of discretion and care when handling sensitive PII (Personally Identifiable Information), navigating the complexities of the highly regulated Fin Tech space with a “security-first” mindset.

• Expert Troubleshooting: Become a power‑user of the Zocks AI platform to patiently troubleshoot complex issues via video, phone, chat, and email.
• Drive Adoption: Actively identify opportunities to teach users about features they haven’t discovered yet, ensuring they get maximum value from the platform.
• Voice of the Customer: Channel deep user insights and friction points back to our product and engineering teams to help shape the future of Zocks.
• Commit to Excellence: Maintain a high bar for verbal and written communication that is clear, empathetic, and effective.

Experience: 2-5 years in a client‑facing role, preferably in a high-growth startup.

Technical Expertise: Proven ability to troubleshoot technical issues and a demonstrated…