Technical Project Manager

Optomi, in partnership with a leading digital media organization, is seeking a Technical Project Manager to support high-visibility platform initiatives focused on system reliability, issue management, and customer experience optimization. This role will work cross-functionally with engineering, data, and operations teams to drive structured processes and executive-level reporting across a complex technology ecosystem.

The ideal candidate thrives at the intersection of systems engineering, data analysis, and structured project management. This individual will help formalize intake processes, analyze platform performance trends, and translate technical findings into clear executive summaries and visual reporting.

• Design and manage a centralized intake and tracking process for application, operating system, and integration-related issues.
• Coordinate issue reporting across product, engineering, customer operations, and testing environments.
• Ensure defects identified in pre-release environments are incorporated into overall tracking and prioritization workflows.
• Create standardized documentation and reporting structures to drive consistency and accountability.

• Analyze platform data to identify trends, error patterns, and customer impact.
• Evaluate issue severity based on customer reach and experience disruption.
• Partner with engineering and data teams to investigate root causes and validate findings.
• Use structured prioritization frameworks to align resolution efforts with business impact.

• Compile weekly and monthly summaries for executive leadership outlining key trends, risks, and mitigation plans.
• Translate technical investigations into concise presentations and visual dashboards.
• Work with internal and external data sources to interpret reporting and ensure accurate analysis.
• Utilize SQL and analytics tools to query datasets and build performance visualizations.

• Act as the connective layer between engineering, quality assurance, operations, and leadership.
• Partner with external platform and device teams when issues span multiple systems.
• Support initiatives that improve third-party application onboarding and authentication experiences to reduce customer friction.
• Contribute to strategic improvements in platform quality and reliability processes.

• 5+ years of experience in technical project management, systems engineering, or a hybrid data/technical role.
• Strong understanding of application ecosystems, connected devices, or operating system environments.
• Experience working with software defects, incident tracking, or platform reliability initiatives.
• Proficiency in SQL and comfort working directly with datasets.
• Advanced PowerPoint skills with ability to present complex technical concepts to executive audiences.
• Experience with Jira or similar issue-tracking tools.
• Excellent written and verbal communication skills.

• Background in data analytics, statistics, or technical systems architecture.
• Experience working with streaming, mobile, or embedded application platforms.
• Familiarity with search, logging, or real-time visualization tools (e.g., AWS-based analytics platforms).
• Experience collaborating with external technology partners or device manufacturers.