Service Desk Engineer

About Suntera

Suntera Global is a leading international provider of fund, corporate and private wealth services, with over 45 years of experience and 550+ specialists supporting a diverse range of industries worldwide, empowering responsible ambition through professional delivery of governance, administration and accounting services, all while focusing on strong relationships and continually evolving to provide the best possible service to clients.

We are seeking a proactive and technically skilled Service Desk Engineer to join our IT team, based in our US office. This role is pivotal in supporting our expanding presence in the US and ensuring seamless IT support across time zones. As Service Desk Engineer, you will provide high quality technical support to the business and confidently communicate with end-users, business stakeholders and the wider IT team as required.

• Provide timely and effective technical support to end users across the US and wider group.
• Troubleshoot hardware, software, network, and application issues, escalating where necessary.
• Manage and resolve service desk tickets, ensuring SLAs are met.
• Support onboarding and offboarding processes, including account setup, preparing equipment and access management.
• Collaborate with the wider IT team to implement improvements and ensure consistent support across all office locations.
• Identify recurring issues and contribute to continuous improvement initiatives.
• Provide occasional out-of-hours support for incidents or scheduled maintenance.

Skills and Requirements

• Proven experience in a service desk or IT support role, ideally within a financial services environment.
• Strong technical troubleshooting and problem-solving skills.
• Clear and professional communication with both technical and non-technical users.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail.

• Integrity
• Inspires client and team confidence
• Adaptable and versatile
• Assertive and confident
• Discrete and tactful
• Emotional resilience
• ‘Can do’ attitude
• Role model
• Appropriate office conduct and attitude to work

This is an exciting opportunity to join a growing team and develop new ways of working, where you will have the opportunity to input into the evolution of our business processes on an ongoing basis. In addition to a competitive salary, you will be rewarded with a performance-driven bonus, a comprehensive flexible benefits package, and the training and career opportunities that come as standard with a dynamic and rapidly growing group of companies.