Project Engineer, Systems Engineer

Position: Project Engineer 1
* Maintain a minimum of 6.5 billable hours per day through project tasks, meetings, and documentation
* Work with Project Managers and Consultants to ensure tasks are completed as scheduled, or independently when required
* Upgrade, configure, install, and test new technology solutions
* Prepare cutover checklists for project go-lives
* Minimize client impact during implementations and support end users during project changes
* Escalate to Project Consultants when needed; max 1 hour working on a project task before escalating
* Follow established project plans and technical specifications provided by Consultants and Project Managers
* Monitor project hours early to adjust or reassign tasks, maximizing project efficiency
* Identify and call out out-of-scope work for Change Requests
* Collaborate with Consultants on project flow and determine what can be completed within schedule
* Participate in project meetings (internal and client-facing)
* Review open tasks in PM Tracking Tool; schedule yourself for available work when calendar is open
* Engage in internal Greystone activities:
Arcs, Ringers, team meetings, Sales Ops, and other applicable sessions
* Support the Project Team by creating and managing project SOPs
* Partner with assigned Project Consultant for guidance on projects and scopes of work
* Build new technical skillsets through research, education, and shadowing Consultants on unfamiliar project types
* Provide timely and accurate status updates to clients and project managers
* Ensure thorough documentation of project tasks and changes, keeping the team informed of progress
* Keep task statuses current in PM Tracking Tool; ensure all tasks are completed by their due date
* Ensure all methods and automations for cloud technology are shared with the team
* Create extensive documentation for continual management of new technologies deployed to client environments
* Undergraduate degree or equivalent experience in Computing, Engineering, MIS, or Information Science
* 3+ years of technical support experience
* Experience implementing Microsoft Azure and Microsoft 365 solutions based on client needs
* Strong experience with server and storage solutions (Examples: Dell, HP, EMC, Equal Logic, Open Stack, etc.)
* Proficiency across virtualization platforms: VMware, Hyper-V, Horizon View, Citrix, VDI solutions
* Understanding of emerging technologies: hyper-convergence, SD-WAN / SASE, hybrid and full cloud solutions, AI/LLM integrations
* Experience with firewalls, switches, and VLANs using products such as Sonic

WALL, Cisco, Uni Fi, Fortigate, etc.
* Familiarity with common MSP tooling: RMM, PSA, MDM, ticketing systems, and scripting (Batch/Power Shell)
* Ability to understand how technology impacts businesses and translate that into actionable solutions
* High level of flexibility, independence, and critical thinking
* Willingness to roll up sleeves and work alongside a small, dedicated team
* Empathy for clients and what they're going through
* Curiosity about technology with the motivation to learn independently
* Professional confidence and excitement about solving problems
* Strong documentation skills and ability to exhaust resources before escalating
* Openness to feedback and ability to learn from experience
* Strong organizational and detail-oriented workflow
* Competitive wages | The compensation range is expected to start at $80,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
* Hybrid work environment. We encourage our team members to work where they are most effective whether it is at home, the office, or at a client site.
* Gas card. Fill up your tank on us while you're out visiting client sites
* Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching
* Maternal and paternal leave
* Very generous paid time off program that is unique to the IT industry
* Sustainable work-life balance and flexibility
* Yearly work anniversary rewards

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee…