Enterprise Quality Assurance Lead

Remote Eligible:
Hybrid

Pay Range: $116,600 - $145,700

We offer a pay‑for‑performance compensation program including bonuses for all employees and a competitive benefits package. See https://(Use the "Apply for this Job" box below). for a high‑level overview of our benefits package and bonus offerings.

The QA Lead establishes, manages, and continuously matures a centralized, organization‑wide Quality Assurance (QA) program while also actively performing hands‑on testing activities. This role designs and implements a scalable QA framework, defines governance standards, and actively participates in test planning, execution, and validation across business and technical initiatives.

The QA Lead will directly perform testing for complex, high‑risk, or cross‑functional initiatives; communicate testing results and quality risk to stakeholders; and identify, track, and drive corrective actions to resolution. This role ensures delivery confidence, regulatory readiness, and a positive member experience by embedding consistent, repeatable, and auditable testing practices into both project delivery and ongoing operational changes.

• Design, implement, and evolve a scalable QA framework covering unit, integration, system, regression, and user acceptance testing (UAT) that can be applied consistently across teams and delivery models.
• Define QA policies, standards, and operating procedures that align with the Software Development Lifecycle (SDLC), Project Management methodology, vendor delivery practices, and regulatory expectations.
• Own and operate the organization‑wide QA program, which includes accountability for quality standards, testing practices, and governance across all initiatives.
• Review and approve test strategies and test plans for medium‑to‑high‑risk initiatives, ensuring alignment with organizational quality expectations.
• Collaborate closely with Credit Union staff, technology teams, and business partners to stay aligned on evolving initiatives, priorities, and expectations, ensuring quality considerations support successful delivery outcomes.
• Provides excellent service by demonstrating courtesy and personal concern for members and co‑workers needs and follows‑up to ensure those needs are met.

• Oversee testing activities across multiple concurrent initiatives to ensure coverage, consistency, and adherence to enterprise QA standards.
• Ensure regression testing is formally planned, maintained, and executed to reduce production incidents and downstream impacts.
• Establish ownership and governance of test accounts, including access controls, usage standards, and coordination with Audit, Information Security, and system administrators.
• Establishes and maintains standardized, reusable QA artifacts including test plans, test cases, regression suites, defect logs, and test summary reports while evolving testing practices toward increased automation and integration within CI/CD pipelines.
• Ensure test environments are documented, stable, and appropriately aligned with production configurations where required.

• Evaluate, recommend, and implement test management and automation tools that support organizational scale, efficiency, and maturity.
• Define standards for test case reuse, traceability, and documentation to reduce duplication and improve consistency.

Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti‑Money Laundering Act, including monitoring for such illegal activity as is applies to this position. Performs additional responsibilities as needed to support team objectives and organizational priorities.

• Bachelor’s degree from an accredited four‑year college or university in Information Technology, Project Management, Business, Engineering or related program; or four years in a related field.
• Eight years QA/testing role experience with at least two years in a lead or management capacity.
• Experience implementing testing frameworks, governance standards, and QA processes. Strong…