Integrated Operations; IO Bridge Analyst

Job Title:

Integrated Operations (IO) Bridge Analyst
Job Category:
Information Technology
Time Type:
Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type:
Regular
Percentage of

Travel Required:

None
Type of Travel:
None
Anticipated Posting End:
There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts  OR

• Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units
• Provides Situational Awareness support to the Customer, including updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends
• Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems
• Conducts trend analysis and supports analytical investigation as needed
• Provides operational coordination for network Event and Incident Management functions
• Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
• Provides fill‑in support for Shift Supervisors as needed
• Provides after‑hours support for Enterprise IT Maintenance Coordinator
• Facilitates meetings and coordinates briefing materials with the customer
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc taskings from the Customer
• Generates Situational Awareness notifications via various messaging systems for distribution to customers
• Provides technical assistance to the Customer in support of defined duties when requested
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet
• Tracks incidents and requests from identification through resolution ensuring a quality end‑to‑end customer experience
• Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
• Engages other service desk resources or appropriate service resources to resolve incidents beyond their scope by routing incidents as necessary to product line, application, or system support specialists
• Documents resolutions and updates self‑help and staff knowledge bases
• Alerts management to recurring problems and patterns of problem

• An Active TS/SCI Clearance with Polygraph
• At least 5 years’ experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
• Shall demonstrate an understanding of commercial network services, wavelength, SONET, and carrier ethernet
• Excellent written and verbal communication skills
• Proficient writing skills
• Experience drafting and briefing presentations and executive level reports
• Must be able to review technical documentation and summarize information for executive level review
• Working knowledge of network operations and IT services
• Operational experience collaborating and directing resources supporting mission critical operations
• Must be available for on‑call support in the event of a COOP or crisis situation as directed by customer

• Current Security+ or any DoD 8140 IAT certification
• ITIL 4 Certification

This position…