IT Helpdesk Technician

Department Information

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Join the Office of the Attorney General!

The Information Technology (IT) unit is seeking a motivated IT Help Desk Technician who is eager to learn and provide exceptional support while fulfilling the Department of Law’s vision. This opportunity is perfect for someone who is interested in developing their skills, thrives in a collaborative environment, and is passionate about resolving technical matters. If you are skilled at providing direct support to customers, handling complex issues, and working with new technology, this role is for you!

The Office of the Attorney General/Department of Law is the "People's Lawyer". The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all."

Our core values and commitment to diversity, equity, and inclusion drive our actions and demonstrate our focus on being principled public servants who are innovative and better together.

Visit our website to learn more: (Use the "Apply for this Job" box below)..

THIS POSITION IS OPEN ONLY TO COLORADO STATE RESIDENTS.

The Information Technology (IT) Unit provides user‑friendly, reliable office automation, legal research, and information management so that the department can represent the client agencies and the State of Colorado in legal matters as competently and economically as possible. The Unit provides system design, programming, implementation, training, and technical assistance while maintaining confidentiality, integrity and security in all systems operated by the unit.

The IT Help Desk Technician (IT Support Services III) provides first level of technical support to end‑users experiencing IT‑related issues. This position is responsible for troubleshooting basic problems or tasks, such as password resets, software installations, network connectivity issues, hardware malfunctions, and diagnosing problems, resolving common issues, and escalating more complex problems based on department procedures. The IT Help Desk Technician is the first point of contact for the Department of Law’s users, customers or employees seeking technical assistance.

IT Help Desk Technician ensures swift, efficient problem resolution while maintaining customer satisfaction.

Primary duties include but are not limited to the following:

• Answer and resolve basic technical support requests (via phone, email, chat, or ticket system); providing guidance on common IT issues (e.g., password resets, software installations)
• Troubleshoot basic technical problems: diagnosing and resolving common issues related to hardware, software, network connectivity, printers, and other peripherals
• Monitor system performance
• Software Installation and Configuration
• Manage Active Directory security groups and Microsoft 365 distribution groups to ensure appropriate access to systems, applications, and shared resources
• Provision and support Exchange Online mailboxes, assigns licenses, and manages mailbox permissions and group memberships based on approved access requests
• Verify account configuration, access levels, and licensing, and escalates complex identity or messaging issues when necessary
• Provide Tier 1 support for Microsoft 365 applications including Outlook, Teams, One Drive, SharePoint, and Office desktop applications
• Escalate unresolved issues to other support teams
• Media editing support
• Document incidents and solutions in a ticketing system
• Maintain a high level of customer service and communication with users
• Support a broad variety of hardware and software used in the unit, while assisting with the day‑to‑day requests for help from the end users

Salary note:
Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

This job posting may be used to fill other positions in the Administration section at the DOL.