SaaS Implementation Consultant

Implementation Consultant – Global Professional Services

Build solutions that actually change how work gets done.

At Intelex, implementation isn’t about checking boxes or racing to a go‑live date. It’s about helping organizations fundamentally improve how they protect people and the environment, manage risk, and operate responsibly at scale.

As an Implementation Consultant, you will sit at the center of that transformation. You’ll partner directly with customers to translate complex business goals into working, adopted solutions, and you’ll see the real‑world impact of your work every day. This is a role for consultants who want ownership, depth, and purpose, not just project churn.

• Lead customers through the full implementation journey—from discovery to go‑live—helping them make smart decisions about scope, design trade‑offs, and priorities.
• Run workshops, facilitate conversations across business and technical stakeholders, and translate messy requirements into clean, scalable configurations.
• Test, validate, train, and prepare customers for real adoption so solutions are usable, trusted, and stable from day one.
• Deliver high‑quality work while managing multiple engagements, ensuring clean requirements, strong design decisions, disciplined testing, and thoughtful documentation.
• Deepen technical skills on the Intelex platform, integrations, and data flows, and work across industries and regions.

• Customers are confident, informed, and prepared—not surprised—at go‑live.
• Solutions align to real business goals and are ready for adoption.
• Projects move forward predictably, with issues surfaced early and handled professionally.
• Stakeholders trust your judgment and seek your input.
• You consistently deliver high‑quality work while managing multiple engagements.

You’ll report to the Manager, Consulting and be part of a global Professional Services organization. You’ll collaborate with Project Managers, Solution Architects, Customer Success, Support, Product, and a global community of experienced consultants. You’ll benefit from mentorship, peer support, and access to deep subject‑matter expertise as you grow.

• Know how to work directly with customers—leading conversations, earning trust, and navigating competing priorities.
• Have experience delivering SaaS implementations or complex technical projects, including requirements, configuration, testing, and go‑live.
• Can break down messy, ambiguous problems and turn them into structured plans and decisions.
• Understand the importance of scope, timelines, and quality, and know how to hold the line when trade‑offs appear.
• Communicate clearly with both technical and non‑technical stakeholders, including senior customer leaders.
• Take ownership: when something goes wrong, you lean in, not away.

• Deep platform expertise: advanced configuration patterns, integrations, data flows, and solution design judgment.
• Outcome‑driven consulting instincts: connecting customer goals to adoption, behavior change, and measurable value.
• Executive presence: framing trade‑offs, risks, and recommendations clearly for senior stakeholders.
• Systems thinking: understanding how delivery decisions affect sales, product, customer success, and long‑term growth.
• Delivery leadership: influencing without authority, guiding customers through uncertainty, and setting direction under pressure.

• Customer‑obsessed: you care deeply about whether solutions actually work for real users in real environments.
• Consultative: you listen first, then guide with confidence—especially when trade‑offs are hard.
• Accountable: you own your commitments, your decisions, and your outcomes.
• Curious: you’re always learning—about the platform, customer operations, industries, and better ways to deliver.
• Adaptable: you stay effective in fast‑moving, sometimes ambiguous environments.
• Hungry to grow: you’re motivated to fast‑track your career, take on complexity early, and stretch beyond your current role.

This role is a launchpad. The experience you gain as an Implementation…