ServiceNow Technical Consultant

** About Us*
* ** Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.*
* ** Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:*
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** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.*
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** Continuous professional growth and leadership opportunities.*
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** Health, wellness, and financial benefits to offer peace of mind to you and your family.*
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** World-class facilities and the technology you need to thrive - in our offices or yours.*
* ** Job Summary*
* We're looking for a Service Now Technical Consultant with strong experience in Technology Provider Service Management (TPSM) to join our Service Now practice as a technical implementation specialist for customer onboarding, system integrations, and automated testing. You'll support customer implementations end-to-end-ensuring smooth configuration, successful User Acceptance Testing (UAT), and ongoing service delivery and quality.

** Role Description*
* + Install and configure Service Now integration functionality for both provider and consumer environments.

+ Set up vendor catalog items, mappings,and data transformations.

+ Configure remote tasks for bi-directional synchronization.

+ Applyandmaintainthecustomeronboarding playbook, including associated workflows.

+ Validate User Acceptance Testing (UAT) scenarios and baseline functionality.

+ Support customer testersandprovide instructions and workflow guidance.

+ Troubleshoot UAT issues andtriage with internal teamsas needed.

+ Ensure UAT environment readinessandconfirm acceptance criteria.

+ Build and update test plansand test suitesforongoing development and deployments.

+ Support regression testing during upgrades.

+ Reduce manualtesteffort through automation coverage.

+ Act as a Service

NowSMEondeployed

Technology Provider Service Management (TPSM),functionality to advise on expectedsolutionbehaviors and best practices.

+ Execute onboarding playbooks and associated workflows.

+ Guide customers through testing, includingtestscenario validation and workflow navigation.

** Behaviors and Competencies*
* + Communication:
Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

+ Adaptability:
Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.

+

Collaboration:

Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

+ Presenting:
Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

+ Interpersonal

Skills:

Can communicate effectively, build relationships, resolve conflicts, and influence others in significant situations.

+ Willingness to Learn:
Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

+ Time Management:
Can consistently use time effectively, balance multiple tasks, and meet deadlines.

+ Organization:
Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

+ Analytical Thinking:
Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.

+ Initiative:
Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

** Skill Level Requirements*
* + Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels.

- Intermediate

+ Comprehensive understanding of the IT lifecycle to ensure efficient management and optimization of resources.

- Intermediate

+ The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a…