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End User Support Specialist
Job in
Denver, Denver County, Colorado, 80206, USA
Listed on 2026-03-04
Listing for:
Della Infotech, Inc.
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Description:
- Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
- Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
- Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
- Typically resolves issues referred by help desk support
- Follows standard procedures and guidelines
- Understands how assigned duties relate to others within the team and how the team integrates with related teams
- Impacts own team through the quality of the support provided
- Recognizes and solves typical problems; selects solutions from established options
- Communicates moderately complex information in routine situations, typically within own team
- Works under general supervision with limited ability to modify approach
- Individual contributor having no supervisory responsibilities; manages own workload
- Performs all other duties as assigned by management
Experience:
2+ Years in Desktop and remote support.
Office 365 Support
Ticketing Systems
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