IT Support Analyst

We are Systematix and we are currently looking for a Desktop Support Analyst for our client in Fort Collins, Colorado.

Systematix is supporting a global organization as they prepare for a major Microsoft 365 and identity migration scheduled within the next 60 days. To ensure readiness and operational stability, our client is seeking an experienced Desktop Support Analyst to provide Tier 1 and Tier 2 support within a Windows enterprise environment. This role requires onsite presence in Fort Collins, Colorado. The successful candidate will play a key role in supporting day‑to‑day end‑user operations while contributing to migration readiness activities.

In this role, you will provide hands‑on desktop and end‑user support across a Windows‑based enterprise environment while assisting with identity and Microsoft 365‑related support activities.

• Providing Tier 1 and Tier 2 desktop support for Windows desktops, laptops, and peripherals
• Troubleshooting hardware, software, and end‑user issues in a timely manner while meeting established ticket SLAs
• Supporting Microsoft 365 applications including Outlook, Teams, One Drive, and Share Point
• Managing user accounts, licensing, and basic Microsoft 365 service‑related issues
• Supporting on‑premises Active Directory user accounts and access requests
• Assisting with Microsoft Entra  (Azure AD) user identity support in a hybrid environment
• Supporting Microsoft Defender for Endpoint and endpoint‑related security troubleshooting
• Following established procedures while working independently to resolve technical issues
• Communicating clearly and professionally with end users to ensure a positive support experience

• Proven experience providing Tier 1 and Tier 2 desktop support in a Windows enterprise environment
• Strong hands‑on troubleshooting skills for desktops, laptops, peripherals, and end‑user issues
• Experience supporting Microsoft 365 including Outlook, Teams, One Drive, and Share Point
• Experience managing Microsoft 365 accounts, licensing, and access‑related issues
• Working experience with on‑premises Active Directory
• Experience supporting Microsoft Entra  (Azure AD) user identities
• Hands‑on experience with Microsoft Defender for Endpoint
• Basic understanding of hybrid identity environments combining on‑prem AD and Entra
• Ability to work independently, follow established procedures, and meet ticket SLAs
• Strong customer service and communication skills

• Experience assisting with Microsoft 365 or Entra t migrations
• Familiarity with Microsoft Intune or endpoint management tools including device enrollment and policy troubleshooting
• Experience performing basic systems administration tasks within Windows Server environments
• Exposure to Group Policy creation or troubleshooting
• Familiarity with Power Shell for basic administrative or troubleshooting tasks

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.

If you are interested in finding out more, please contact us or submit your resume. Interview coordination will be handled promptly as the client is targeting a rapid hiring timeline.

Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest‑caliber consulting solutions to a diverse client base across all levels of government and private industry.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences.

Systematix. Solutions Focused. People Driven.