Business Analyst Job Denver area,Colorado USA,IT/Tech

For one of our project based out of Denver , we are looking for a Sr. Business Analyst who can work in a Hybrid fashion and work any 2 days a week out of downtown Denver office. Rest days can be worked remotely.

As a Senior Business Analyst, you'll function as a liaison between business users, functional subject matter experts, systems analysts, and technical developers.

Senior level BA with experience in eliciting requirements.
Great to have Case Management System experience
Great to have experience in Utilities Billing system.
The Senior BA will Act as principal liaison for business stakeholders and as a key point-of-contact to Technology Services, internal/external agencies, and vendors on their behalf
Partner with business stakeholders to identify problems/opportunities, assist in developing these into project/initiatives, and work within Technology Services to move these into the project pipeline.
Prioritize and complete project backlog requests
Lead and organize UAT coordination with the end user team
Understand business processes and system capabilities for complex, integrated systems
Work with vendors to understand system intricacies and process needs to advocate for the best possible solution
Facilitate team understanding and elicit requirements for systems, integrations, and future state functionality
Utilize Azure Dev Ops (ADO) for all project tracking purposes
Create functional process fit/gap analysis documentation which identifies and recommends resolution of any process, system, and integration related gaps
Make suggestions for any as-is or to-be processes which are lacking and/or present a risk and help mitigate them, before they become an issue
May work with the QA team to support system testing
May provide go-live support and immediate post-production support activities as needed
Follow TS best practices: documentation, project, and change management processes
Collaborate with business stakeholders, Technology Services teams, internal/external agencies, vendors, et. al to support the city of Denver's mission, vision, and goals.

Minimum 3 years of current, professional level experience in Business Analysis which should include at least two years of experience performing lead-level work for multi-sized projects, including:

Experience gathering requirements for, authoring, and coordinating responses with RFP documentation, as well as ensuring SOW documentation is completed accurately
Managing process analysis and improvement activities which impact multiple teams/departments
Identifying, recommending, and delivering recommendations which improve enterprise-wide systems
Performing technical process evaluation, analysis, along with recommending fixes for complex and highly integrated technology software system environments
Creating process and system diagrams for current and future system and process documentation
Delivering documentation converted for training or making course materials for end users
Creating process handoff and system integration diagrams for all related systems
Excellent team collaboration, delivering results with peers, customers, and vendors
Help technical and non-technical team members understand how/why process handoffs impact requirements, systems, and integrations between systems

Additional skills required to be successful in the role:

Excellent written and verbal communication skills
Self-organization / self-starting
Customer experience focused
Effective in facilitating customer engagements
Problem analysis / root cause analysis
Effective in preparing for and delivering presentations (varying material)
Skilled in consensus building and conflict management
Ability to effectively negotiate

Preferred Experience:

Experience across a broad spectrum of Technology solutions
ITIL/ITSM
Agile/Scrum (Scrum Master and or Product Owner experience preferred)
Business Process Management (BPM)
Lean Six Sigma / Lean process development
Request for Proposal (RFP) process participation / coordination
Statement of Work (SOW) development, review and execution
Vendor Management
Change Management
Business case development and delivery
Business Intelligence (Power

BI or the like)
Microsoft Office including Visio, Azure Dev Ops


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