Sr Desktop Support Engineer

Job Description
Provide daily office IT Support for customer in Denver. Looking for someone who wants to move into a fulltime role. Key to this role is building trusting relationships with client end-users that empower them to achieve their operational goals. Leveraging sound judgement and decision making, this self-starter must be able to prioritize engagements with network office leadership and client stakeholder groups.
Top Skills Details
Windows 10/11, O365, Mobile support/MDM, Intune, troubleshooting, hardware troubleshooting, printer support, remote support, active directory, networking familiarity.
Overview:
Leverage sound judgement and decision making to advance the technology transformation priorities of customers corporate office and local network office.
Uses knowledge of computers, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support
Provides technical support in a fast paced, high-pressure environment while multi-tasking (e.g. rebuilding a computer and working on a networking issue) and or reprioritizing efforts as needed
Communicates with senior management on potentially volatile situations. Takes responsibility and ownership of the issue
Learns and applies customer and engineering best practices to support software/hardware solution to drive high availability to meet/exceed customer expectations
Escalates and works with various corporate headquarters technical support specialists, software/hardware companies in issue resolution
Frequently travels to local offices within region to provide technical solutions to business issues
Continues to increase level of proficiency and expertise in the complex computer hardware and software technologies through continuous education, advanced training, and study
Leverages subject matter expertise to instruct local office technology clients on optimal technology utilization both in-person and virtually
Advocate for technology needs of end users, proactive monitoring of technology related business issues, and support cross-team engagement for resolutions of issues
Skills
Windows 10, troubleshooting, hardware troubleshooting, printer support, remote support, active directory, networking familiarity, customer service
Additional Skills & Qualifications
Bachelor's degree in Computer Science, MIS or OR a significant equivalent experience
Minimum of 2 years of relevant technology support experience
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools
Demonstrates strong customer service skills and excellent oral and written communication ability. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment.
Demonstrated analytical and problem-solving abilities including sound judgment/decision-making skills
High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation
Strong attention to detail including proficiency in clear and understandable ticket documentation
Ability to diffuse/resolve escalations, resolve complex issues
Job Type & Location
This is a Contract to Hire position based out of Denver, CO.
Pay and Benefits
The pay range for this position is $32.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Denver,CO.
Final date to receive applications
This position is anticipated to close on Mar 10, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic…