NetSuite Principal Consultant, Restaurant & Hospitality

Job Description Why Oracle Net Suite?

At Oracle Net Suite, we believe transformation is not optional—it’s essential. For over 25 years, Net Suite has been at the forefront of cloud ERP innovation, helping more than 30,000 customers run leaner, more agile businesses on a unified, cloud-based platform.

As part of Oracle, Net Suite continues to transform how organizations operate by delivering scalable, intelligent solutions without the overhead of legacy on-premise systems. Our teams work hard, move fast, and take pride in delivering real impact for our customers—celebrating wins along the way.

Net Suite Customer Success (CS) is seeking an experienced Principal Consultant to join our Professional Services team focused on Restaurant Hospitality Practice delivery. This role delivers ERP implementations and optimization engagements using the Suite Success methodology for customers across North America.

This position sits within the Net Suite Customer Success — Delivery / Professional Services organization and is responsible for leading end‑to‑end Net Suite implementations, phase upgrades, module deployments, and optimization or health‑check engagements that result in high‑value, project‑based outcomes.

As a Principal Consultant, you will operate independently with ownership for overall engagement outcomes, working closely with Project Managers and consulting teams to deliver high‑quality, fit‑for‑purpose solutions. Soft skills and professional maturity are essential—you must be capable of navigating complex client situations and collaborating effectively across internal and external teams.
In addition to core ERP delivery responsibilities, this role will increasingly support AI‑enabled business transformation by helping customers identify, design, and adopt AI capabilities embedded within Net Suite and integrated business applications to drive efficiency, insight, and measurable outcomes.

• Lead and deliver Net Suite implementation and optimization engagements (Suite Success and tailored deployments) for Restaurant & Hospitality industry customers, ensuring quality, scope adherence, and customer satisfaction.
• Gather, analyze, and validate customer business requirements and translate them into scalable Net Suite solution designs.
• Architect and configure Net Suite solutions to meet customer business objectives, including complex workflows, automations, reporting, and integrations.
• Define detailed functional requirements and collaborate with technical resources (internal teams or partners) to design, test, and deploy integrations and advanced configurations.
• Support AI‑enabled use cases as part of ERP programs, including workflow automation, insights, and decision support embedded within Net Suite and connected applications.
• Provide leadership and oversight to consultant team members, delegating work while maintaining ownership of overall solution quality and delivery outcomes.
• Establish strong, trusted‑advisor relationships with customers; proactively manage expectations, scope, and risk with professionalism.
• Apply Net Suite implementation methodology, industry best practices, and internal delivery standards to ensure consistent, repeatable outcomes.
• Participate in solution scoping, effort estimation, project planning, and knowledge sharing across the Professional Services organization.
• Maintain up‑to‑date expertise in Net Suite capabilities, certifications, and emerging platform enhancements.

• 7 or more years of cumulative relevant experience to include significant ERP solution functional implementation and/or administration. (5–7 years of experience relevant to this position, including 2 years of consulting experience preferred.)
• Strong ERP functional consulting background with experience leading customer‑facing implementations.
• Net Suite platform experience strongly preferred; experience with competing ERP platforms will be considered.
• Consulting experience with demonstrated ability to lead workshops, manage stakeholders, and deliver executive‑ready communications.
• Strong written and verbal communication skills.
• English language read/write/speak proficiency.