SRE Engineer

Responsibilities

Say hello to possibilities. It's not everyday that you consider starting a new career. We're Ring Central, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction- giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

To succeed in this role you must meet the following requirements:

• Take part in ongoing support for production environment on-call responsibilities (based on team's schedule rotation) to ensure continuous availability and quick response to issues in production
• Manage cloud infrastructure on AWS and EKS, leveraging IaC and Git Ops to ensure scalability
• Participate in service capacity planning, software performance analysis, and system tuning to ensure system resilience
• Design, consult, replatform, and re-factor the observability of current cloud infrastructure
• Participate in release management, working closely with engineering teams to bring Git Ops principles to our release process and manage CI/CD pipelines using Git Lab CI
• Collaborate with adjacent teams (Operations, SRE) responsible for underlying infrastructure and other RC products
• Conduct blameless post-mortems to learn from incidents and prevent future ones
• Develop and test disaster recovery plans and runbooks to ensure business continuity
• Implement security best practices and controls within the infrastructure to meet compliance standards and prepare for audits
• Participate in evening shifts to deliver changes to production within maintenance windows

• U.S. Master's degree in Computer Science, Computer Engineering or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor's degree or equivalent in Computer Science, Computer Engineering or a related field plus five (5) years of related experience, is required.
• Experience with Python, Bash, Go, Terraform, Ansible, Amazon Web Services ("AWS"), Google Cloud Platform ("GCP"), Kubernetes, Git Lab, DNS, Docker, CI/CD, TCP/IP networks, Linux, SRE principles, Dev Ops practices, system automation, and monitoring tools is required.

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Parental support for children with developmental and learning disabilities
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

Ring Central, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone

TM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, Ring Central empowers modern mobile and distributed work forces to communicate, collaborate, and connect via any mode, any device, and any location. Ring Central is headquartered in Belmont, California, and has offices around the world.

Ring Central is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no Final date to receive applications for this role.