Facility Operations Center Engineer, ADC InfraOps FOC

Facility Operations Center Engineer, ADC Infra Ops FOC

Final date to receive applications:
Jan 4, 2026

At Amazon, we’re working to be the most customer‑centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24×7 monitoring of the data center’s physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate should have a basic understanding of infrastructure, be proficient in computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience, think and act globally, and want to contribute to the operational excellence of Amazon Data Centers, then this may be the place for you!

This position requires that the candidate selected be a U.S. Citizen, currently possess and maintain an active TS/SCI security clearance with polygraph, and opt into a commensurate clearance for each government agency for which they perform AWS work.

• Able to properly respond, acknowledge, investigate, and dispatch critical alarms
• Monitor the facility infrastructure platform
• Perform change management tasks
• Create and issue tickets
• Follow verbal and written directions
• Have an intermediate level of understanding of critical infrastructure
• Proficient in computer and communication skills
• Required shift‑work, overtime, and/or rotating schedules to support a 24×7 environment (rotating shift work includes weekends, nights, holidays, and overtime shifts)

The Facility Operations Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data center’s critical physical facilities infrastructure systems. We support availability by assisting internal teams in communicating prompt and accurate alarm and event notifications. The FOC ensures safety across all AWS data centers by enforcing Change Management policies and is the communication hub during emergency and normal operations.

The Facility Operations Center is a singular support team that proactively monitors the life‑safety systems and infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switch gear, breakers, PDUs, and ATSs) that provide power and cooling to the platform 24×7×365. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID).

The FOC also serves as a communications hub during both standard and emergency operations.

• Experience in relevant work
• 3+ years of technical support experience, or Bachelor’s degree in engineering or equivalent
• Experience documenting technical customer issues and 1+ years of customer‑facing IT role or physical security systems/infrastructure work experience
• Current, active U.S. Government Security Clearance of TS/SCI with polygraph

• Experience troubleshooting and debugging technical systems
• 3+ years of customer service experience
• 3+ years of Microsoft Office products and applications experience

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Salary:
Colorado $75,900 - $132,800 annually

Company:
Amazon Data Services, Inc.

Job : A3150325