Senior IT Support Analyst

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability.

OUR MISSION

The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all.

OUR VALUES

• Be the offset. We create asymmetric advantages with creativity and ingenuity
• What would it take? We challenge assumptions to deliver ambitious results
• It’s the people. Our team is our competitive advantage and we are better together

YOUR MISSION

We are seeking a Senior IT Support Analyst to join our growing team. The Senior IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.

• Serve as a senior point of contact for complex IT issues, providing escalation support via phone, email, remote tooling (Teams/Big Fix), and in-person interactions
• Mentor and provide technical guidance to junior IT support team members
• Lead troubleshooting efforts for complex technical issues related to computer systems, networks, and hardware
• Own and drive resolution of high-priority incidents and service requests
• Troubleshoot and support macOS, Windows, and Chrome
  
  OS environments at an advanced level
• Ensure ongoing usability of client computers, peripheral equipment, and software within established standards; recommend and implement improvements to existing processes
• Oversee in-office AV equipment strategy and maintenance; serve as escalation point for AV issues
• Design and implement system configurations for computer systems, networks, and hardware deployments
• Lead onboarding processes for new hires, including hardware deployment workflows, equipment standards, and software provisioning procedures
• Drive the deployment and maintenance of new hardware and software including macOS, Windows, True Anomaly engineering software, and O365 tooling
• Provide advanced support for core software platforms including O365, Teams, and company SaaS applications
• Develop and maintain documentation standards; own knowledge base accuracy and continuous improvement
• Proactively monitor system performance and security; identify trends and recommend preventative measures
• Develop automation solutions to streamline IT operations and reduce manual workload
• Evaluate new technologies and make recommendations for IT environment improvements to support scale and growth
• Participate in on-call rotations to provide IT/Technical support 24/7; serve as escalation point during critical incidents
• Collaborate with IT leadership on strategic initiatives, capacity planning, and process improvements

• 5+ years of experience in IT support, helpdesk, or end-user desktop support, with progressive responsibility
• Proven experience mentoring or leading junior technical staff
• Expert-level knowledge of computer systems, networks, and hardware
• Expert proficiency with Windows, macOS, and ChromeOS
• Advanced proficiency with MDM tools (Intune, JAMF, Big Fix), including policy creation and deployment strategies
• Strong scripting skills in Bash/Shell/Python; proven track record of building automation to improve operations
• Deep experience with remote support tools and technologies
• Strong experience with cloud-based technologies and services (e.g., Azure), including administration and troubleshooting
• Solid experience with Cisco networking equipment, including configuration and troubleshooting
• Excellent troubleshooting and problem-solving skills with ability to diagnose complex, multi-system issues
• Strong project management skills; ability to lead initiatives from concept to completion
• Excellent…