Information Technology Support Specialist
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-03-01
Listing for:
The Phoenix Group
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
- Document and manage all hardware, software, telecom, and mobile device issues through the firm’s service management platform
- Monitor and respond to daily insights from user experience and performance monitoring tools
- Prepare, install, and configure desktop computers, laptops, and telephony equipment based on established standards and best practices
- Partner with Human Resources and Facilities to support ergonomic workstation setups
- Support, maintain, and troubleshoot printers, scanners, mobile devices, and other peripherals
- Provide in-person technical support for office moves, new workstation setups, equipment breakdowns, and ad hoc technology needs
- Participate in testing initiatives for new hardware builds, application rollouts, and system updates, including quality assurance activities
- Serve as first-level onsite support for diagnosing hardware and software issues, escalating complex matters when appropriate
- Maintain accurate inventory records related to technology assets, moves, additions, and changes; manage technology-related change documentation for staff transitions
- Support firm applications by preparing basic documents, charts, spreadsheets, and reports as requested
- Coordinate and maintain conference room technology, including audiovisual systems
- Set up and support video conferencing for meetings, trials, and remote events, providing onsite assistance when required
- Resolve wireless connectivity issues for both internal users and external guests
- Assist with telephone configuration and handset support under guidance from office technology leadership
- Provide backup coverage for help desk operations as needed
- Liaise with third-party vendors to coordinate troubleshooting, repairs, and replacements
- Perform additional duties consistent with the role as assigned
- Required:
- Flexibility to work outside standard business hours when business needs require
- Ability to quickly develop proficiency in firm-standard applications, including Microsoft Office, iManage, and related tools
- At least two years of hands-on experience in an end-user technology or desktop support role
- Strong working knowledge of Windows operating systems, including Windows 11
- Experience supporting Microsoft 365 applications
- Preferred:
- Bachelor’s degree or equivalent experience
- Familiarity with Windows Server environments
- Foundational understanding of networking concepts such as TCP/IP, DNS, and DHCP
- Prior experience in a law firm or professional services environment
- Background in smaller or lean IT teams where versatility and broad technical ownership were required
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