Data Center Support Specialist

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Responsibilities include:

• Respond to assigned Support requests within established guidelines.
• Install and support servers, troubleshoot system outages, performance issues, and equipment failures.
• Manage and maintain corporate infrastructure including end user workstations.
• Evaluate user needs by attending meetings and monitoring support requests.
• Create proposals or quotes in support of facilitating purchase of equipment and software.
• Maintain accurate physical asset inventory records.
• Other duties as assigned.

Leadership Responsibility:
Provide customer service, technical and process guidance to peers and staff to ensure consistent support experience for customers.

• Extensive knowledge of Windows & Apple client OS environments.
• Knowledge of NT and AD domain structure and management and security.
• Knowledge of LAN/WAN network infrastructure and cabling.
• Knowledge of telephone / VOIP systems.
• Corporate Facilities knowledge including Power Systems, HVAC and Security.
• Advanced troubleshooting skills.

Communication

Effective use of oral, written, and presentation skills; understands presentation styles and using different strategies for effective presentations; instructs and assists others with points of clarification; makes adjustments on the fly if problems occur; ability to give objective feedback in tough situations; understands different strategies for making feedback objective.

Problem Solving

Instructs and makes recommendations to others concerning problem solving tasks; fully understands problem solving solution strategies; ability to make adjustments to solutions for greater effectiveness; fully understands how to use research methodologies to solve problems in a variety of different situations; ability to instruct others in using research methods for solving problems; understands which methods to use in different situations; develops creative solutions to complex problems;

anticipates change and directs/redirects efforts.

Bachelors in Computer Science, Engineering, Math, MIS, or equivalent job related experience/knowledge as determined by management.

Three to Five years of technical environment user support, corporate customer support and troubleshooting experience based on management discretion.

Training in Microsoft PC/Server Operating Systems, Apple hardware service, Mac OS management, and/or Linux Administration.

• Combined role – Senior Help desk mixed with Lab Facilities
• Technical Lab Management
• Data center setup – small scale (servers, desk top, laptop, etc.)

Working with M&A technical install team to successfully onboard various affiliate and new organizations into Comcast.

Operations, maintenance and monitoring of infrastructure, portals and platforms. Handle tickets through JIRA. Deployment and maintenance of monitoring & other tools.

Recruitment Specialist

Artech Information Systems LLC

360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960