Accounts Payable Supervisor

Job Title

Accounts Payable Supervisor

Prologis

Denver, CO

Full time

Prologis, a global leader in intelligent infrastructure, seeks an Accounts Payable Supervisor to own day-to-day operations of the AP Service Desk and lead a high-performing team that delivers fast, accurate, and empathetic support to suppliers and internal stakeholders. The role will ensure completion of routine organizational tasks, drive policies and procedures for the AP Support Team, set SLAs, coach the team, remove roadblocks on complex issues, and partner across Procurement, Treasury, Tax, and Accounting to achieve first-contact resolution, timely payments, and a smooth vendor experience.

• Oversee AP helpdesk associates (ticketing/queue management) who resolve vendor and internal team inquiries.
• Define and maintain SLAs and set prioritization standards.
• Serve as the primary escalation point for complex supplier/payment inquiries (e.g., holds, tax/withholding, bank validation, urgent wires).
• Analyze and report on daily, weekly, monthly, and quarterly KPIs; run root-cause elimination for recurring issues; drive actions that lower ticket volumes.
• Build and continuously improve training materials, troubleshooting guides, and standardized resolutions, ensuring tone, accuracy, and policy alignment.
• Proactively review aging tickets, identifying bottlenecks and ensuring timely resolution of outstanding issues.

• Hire, train, schedule, and coach helpdesk specialists; set goals, conduct regular one-on-one meetings, team meetings, and performance reviews.
• Foster a customer-forward, data-driven culture with clear metrics and continuous feedback.
• Develop standardized support schedules to ensure consistent coverage across multiple time zones.

• Own AP helpdesk KPI dashboards; identify improvements to reduce help desk submissions and resolution time.
• Collaborate with cross-functional teams on upstream process improvements and automation initiatives, including PO creation, supplier portal improvements, AI agents, and RPA.
• Support UAT and change management for AP system enhancements and policy changes.
• Participate in audit and compliance reviews; provide timely evidence and remediation follow-up.

• Bachelor's degree in Accounting or related field.
• 3–5+ years in Accounts Payable or Shared Services.
• People management experience.
• Deep knowledge of end-to-end Accounts Payable functions.
• Hands-on experience with a major ERP (e.g., SAP, Oracle, Net Suite, Microsoft Dynamics) and AP automation tools (e.g., Coupa, Ariba, Tipalti, Basware).
• Familiarity with SOX/internal controls, 3-way match, and audit requirements.
• Service mindset with excellent communication; comfortable handling vendors and senior stakeholders.
• Analytical skills with comfort in Excel/Sheets and dashboarding; able to translate data into action.

$98,000 - $119,000 per year ($ salary and complete compensation package to be determined by location, education, experience, knowledge, skills, and abilities, and internal equity and market data).

All full-time roles in the US come with a robust benefits package including healthcare, dental, and vision insurance for employees and eligible dependents, along with several other wellness, financial, and work/lifestyle-specific benefits. Prologis offers a generous 401(k) retirement plan with a 50% company match up to 12% of eligible compensation, as well as generous PTO with a starting accrual of 22 days a year plus paid holidays and volunteer time.

We value decisive, courageous, and adaptable people. Each employee is an essential part of our enduring success. We prioritize people with autonomy and accountability, and we nurture a culture where every employee belongs, advances their career, and receives generous total rewards and leadership development opportunities.

Prologis is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. All job offers are contingent upon successful completion of background verification.