Product Operations Specialist

Product Operations Specialist –
Eon

Work with the industry leader.

At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management, or EPM, identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, so that more patients are seen and more survive. When patients win, healthcare systems win – both clinically and financially.

As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national‑scale IDNs in the US.

Eon is seeking a Product Operations leader to help our Product team operate  this role, you’ll be the connective tissue between Product, Engineering, Clinical, Customer Success, and Commercial teams, ensuring that roadmaps are executed smoothly, releases are well organized, and teams have the processes, data, and tools they need to build great products.

You’ll own the how of product delivery: how information flows, how decisions get documented, how we communicate releases, and how we measure impact. This role is ideal for someone who loves structure, is highly organized, and enjoys building systems that help teams move faster and communicate more effectively. You’ll play a key role in the execution engine behind Eon’s Intelligent Care Platform.

• Support, maintain, and continuously improve product workflows including intake, prioritization, requirements, and release process to support predictable, high‑quality delivery.
• Own and optimize the tools that support product delivery such as JIRA, Confluence, and internal documentation repositories.
• Organize templates and repeatable workflows for PRDs, user stories, acceptance criteria, and release artifacts.
• Ensure dependencies, risks, and timelines are clearly tracked and visible across teams.

• Collaborate closely with cross‑functional and executive teams to keep initiatives on track and aligned to roadmap priorities.
• Support planning and coordination of releases, including tracking status, aligning stakeholders, and consolidating updates.
• Facilitate efficient communication between teams, ensuring the right people have the right information at the right time.
• Partner with Engineering and Product to ensure test plans, release checklists, proper documentation and sign‑offs are complete before deployment.

• Help define and maintain dashboards and reporting on roadmap progress, release health, and product delivery metrics.
• Track key indicators such as cycle time, release cadence, and throughput to support continuous improvement.
• Support Product leaders by organizing data, feedback, and insights needed for prioritization and continuous improvement.

• Support creation and coordination of internal release notes, feature overviews, and enablement materials.
• Ensure Customer Success, Implementations, and Support receive accurate and timely updates about what’s shipping, when, and why.
• Help manage product feedback loops: organize customer feedback, field input, and support tickets into actionable insights for the Product team.

• Maintain a clear, up‑to‑date source of truth for product decisions, roadmaps, and release plans.
• Keep internal product documentation organized, up‑to‑date, and easily accessible.
• Help drive consistency in how Product work is documented, communicated, and reviewed across teams.

• Enjoy solving operational problems and bringing order to complexity.
• Communicate clearly and proactively, especially across different functions and time zones.
• Are comfortable working in a fast‑paced, mission‑driven environment where priorities can evolve.
• Are detail‑oriented, structured, and proactive in identifying improvements.
• Love enabling others to do their best work through strong systems and operational excellence.

• 3–6 years…