Network Engineer, Operations & Support; OSP

Provide technical direction to field vendors performing OSP fiber deployment, maintenance, and repair, including conduit systems, handholes, meet-me vaults, meet-me-rooms, and inter-site fiber connectivity

Lead optical fault isolation and restoration efforts by directing vendor diagnostics and repair actions

Review and validate vendor-performed optical testing (e.g., OTDR, LS/PM, VFL) to confirm fiber health and repair quality

Own and validate fiber splicing activities (single fiber and ribbon) performed by vendors

Support network builds, expansions, and migrations by coordinating vendor execution and validating OSP readiness

Direct vendors during turn-ups, fiber remediations and post-deployment validation activities

Ensure OSP assets, fiber routes, and test results are accurately documented and handed off to operations

Participate in on-call rotations and lead OSP-related incident response by coordinating vendor engagement and restoration efforts

Drive timely restoration by managing priorities, validating corrective actions, and escalating as needed

Contribute to root cause analysis and corrective actions to reduce repeat incidents and improve reliability

Act as the technical point of contact for OSP vendors and field service providers

Ensure vendor work meets Meta’s quality, safety, and documentation standards

Identify execution gaps, recurring issues, or Service Level Agreement (SLA) risks and raise them through appropriate channels

Partner with Network Engineering, Deployment Engineering, and Operations teams to align on execution plans and operational priorities

Communicate clearly during incidents and planned work, providing status, risks, and mitigation plans to stakeholders

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience

7+ years experience supporting OSP fiber and optical infrastructure through vendor-based execution models

Understanding of optical fiber testing and troubleshooting (OTDR, LS/PM, VFL) sufficient to review and validate results

Experience directing or overseeing fiber splicing and restoration activities

Experience operating in incident-based, on-call environments

Proven experience working effectively with vendors and external service providers

10+ years experience supporting large-scale OSP fiber networks across multiple sites or regions, including coordination of vendor-based deployment and repair activities

Working knowledge of optical form factors (e.g., SFP, QSFP) and how they are applied across OSP, DC, and edge network environments

Experience reviewing and validating optical test results (OTDR traces, LS/PM readings) to assess fiber health, identify faults, and confirm quality of restoration work

Familiarity with fiber splicing practices (single fiber and ribbon) sufficient to direct vendor execution and validate workmanship and documentation

Experience operating within Service Level Agreement (SLA)–based support models, including managing response expectations, escalation paths, and restoration timelines

Exposure to vendor performance management, including identifying execution gaps, recurring issues, and opportunities for quality or process improvement

Experience supporting incident response and on-call operations, including coordinating vendors under time pressure and communicating clearly with stakeholders

Experience with GIS-Based OSP documentation standards, asset tracking, and operational handoff requirements

Experience providing clear technical…