Temporary Tessitura Application Administrator

The application window for this position has an anticipated end date of 03/06/2026.

This is a temporary part-time position with an expected work period from mid-April through late July.

The Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tours and producing theatre, cabaret, musical, and innovative, immersive experiences. Through these experiences and alongside our robust Education program, we engage hundreds of thousands of visitors each year.

The DCPA’s workforce includes more than 300 employed team members in non‑union and union positions (in partnership with seven unions). In addition, we employ hundreds of artists and contractors annually. We have a strong volunteer program which includes more than 300 volunteers.

For more than 40 years, creativity and community have been the foundation of the Denver Center for the Performing Arts’ success. As a leading cultural organization in the Rocky Mountain West, we are actively participating in a cultural evolution of belonging and anti‑racism. Our commitment to reflect the diversity and priorities of our community — in our workplace, audience and programming — has never been more present.

We believe that the theatre can transform us — and be transformed by us. We invite you to be part of our Team.

The Part‑Time Temp Tessitura Application Administrator is responsible for efficient and effective configuration, maintenance and support of major DCPA systems, including but not limited to the ticketing system/CRM, event management system, maintenance operations system, and organizational asset‑management systems. Responsibilities include configuring, building and testing events, classes, forms, modules, etc., reporting and front‑line support. The Part‑Time Temp Tessitura Application Administrator serves as a primary technical resource for major systems within the DCPA.

The ideal candidate must have experience working with diverse business partners and technologies, and the ability to manage concurrent application configuration efforts. The Part‑Time Temp Tessitura Application Administrator works under the direction of the Manager, IT – Data and Applications and the guidance of the Application Management team.

Essential duties include, but are not limited to:

• Configure, administer, and maintain internal and external business systems to include service account administration, application maintenance, user management, and troubleshooting reported issues
• Test, analyze, and maintain business applications in support of DCPA’s business objectives
• Build and maintain events, classes, and subscription packages that may arise within the duration of the role
• Configure, update and manage changes to pricing, inventory, venues and other relevant modules in business systems
• Monitor and track application/service/software maintenance
• Test new software releases and application system upgrades
• Advise other departments on the capabilities and use of business systems as needed
• Troubleshoot system and application related issues and functions, making recommendations for process fixes and enhancements including submitting, tracking, and prioritizing support cases with system providers
• Develop and maintain documentation of processes and procedures relating to DCPA business applications
• Assist and train DCPA end‑users on available reporting tools
• Be available for scheduled on‑call rotation including night and weekend work as needed

Must be detail oriented, with strong multi‑tasking and troubleshooting abilities. Excellent communication, self‑management, quality assurance and organizational skills.

Qualifications include:

• 2+ years of experience working with an enterprise database system such as CRM, ticketing platform and/or event management systems. Experience with the Tessitura ticketing platform strongly desired
• 2+ years of experience in customer service/support
• 2+ years of experience in technical or applications support, maintenance and…