Enterprise Network Operations Manager

Year Round

Alterra Mountain Company is a family of iconic year‑round mountain destinations, the world's largest heli‑skiing operation, and Ikon Pass – the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Hybrid workplace policy encouraging regular in‑person collaboration in our dog‑friendly company headquarters office located in Denver's RiNo Art District neighborhood (for eligible employees).

For information on Alterra Mountain Company's Social Responsibility work, please see our webpage at  Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.

The Enterprise Network Operations Manager is responsible for the daily oversight, performance, reliability, availability, and scalability of the enterprise networking environment. This role leads a team of talented network administrators and other network operations professionals in operating, managing, monitoring, and driving continual improvement across all components of our networking environment and ensures reliable connectivity across all resort, data center and cloud sites across North America, including SDWAN, firewalls, core/distribution/access switching, WiFi environments, and the logical design and management overlays of each.

The ideal candidate will drive operational excellence, mature monitoring and observability to inform SLA metrics and KPIs, and partner with architecture, shared services, and resort operations teams to support strategic business and technology goals. Specifically, this role is responsible for rigorous Network IT Service Management delivery including incident, problem, request and change management, as well as continual service improvement, proactive configuration/lifecycle management, and financial performance.

This role ensures alignment of operational standards between the Enterprise Network Operations team and independent local resort network teams/resources. Additionally, this role is accountable for technology budgets/financial administration related to Enterprise Networking, including all enterprise networking vendor contracts and expenditure, including manufacturer, reseller, and managed service provider relationships.

The successful leader in this role will be acutely focused on the development, mentorship, and management of their team, empowering growth, leading by example, engendering amazing employee experience, and creating value as a critical shared services function supporting complex business functions across our broad portfolio.

General Responsibilities:

• Lead and mentor a team of network administrators, analysts, and other network operations personnel responsible for 24×7 network operations and project execution, setting clear priorities and measures of success for the department.
• Develop team members in pursuit of their career goals, and work with other IT leaders to find opportunities to grow and support the broader IT team.
• Oversee the health, capacity, security, and performance of all network infrastructure, including routers, switches, firewalls, SD-WAN, WiFi, VPN, cloud networking, and data circuits.
• Own IT Service Management…