Sr Desktop Support Engineer

Job Description

Provide daily office IT Support for customer in Denver. Looking for someone who wants to move into a fulltime role. Key to this role is building trusting relationships with client end‑users that empower them to achieve their operational goals. Leveraging sound judgement and decision making, this self‑starter must be able to prioritize engagements with network office leadership and client stakeholder groups.

• Windows 10/11
• O365
• Mobile support/MDM
• Intune
• troubleshooting
• hardware troubleshooting
• printer support
• remote support
• active directory
• networking familiarity

• Leverage sound judgement and decision making to advance the technology transformation priorities of customers corporate office and local network office.
• Uses knowledge of computers, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support.
• Provides technical support in a fast paced, high‑pressure environment while multi‑tasking (e.g. rebuilding a computer and working on a networking issue) and or reprioritizing efforts as needed.
• Communicates with senior management on potentially volatile situations. Takes responsibility and ownership of the issue.
• Learns and applies customer and engineering best practices to support software/hardware solution to drive high availability to meet/exceed customer expectations.
• Escalates and works with various corporate headquarters technical support specialists, software/hardware companies in issue resolution.
• Frequently travels to local offices within region to provide technical solutions to business issues.
• Continues to increase level of proficiency and expertise in the complex computer hardware and software technologies through continuous education, advanced training, and study.
• Leverages subject matter expertise to instruct local office technology clients on optimal technology utilization both in‑person and virtually.
• Advocate for technology needs of end users, proactive monitoring of technology related business issues, and support cross‑team engagement for resolutions of issues.

• Windows 10
• troubleshooting
• hardware troubleshooting
• printer support
• remote support
• active directory
• networking familiarity
• customer service

• Bachelor’s degree in Computer Science, MIS or OR a significant equivalent experience.
• Minimum of 2 years of relevant technology support experience.
• Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
• Demonstrates strong customer service skills and excellent oral and written communication ability. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi‑channel support in a rapidly changing technology environment.
• Demonstrated analytical and problem‑solving abilities including sound judgment/decision‑making skills.
• High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation.
• Strong attention to detail including proficiency in clear and understandable ticket documentation.
• Ability to diffuse/resolve escalations, resolve complex issues.

This is a Contract to Hire position based out of Denver, CO.

The pay range for this position is $32.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
  
  Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Denver, CO.