Desktop Support Technician

Posted Tuesday, November 18, 2025 at 9:00 AM

The Desktop Support Technician performs maintenance and support of the IT Infrastructure needs: PC workstations, switches, printers, copiers, and VoIP system. Analyzes requirements, resolves problems, installs hardware and software solutions and answers calls/emails from internal customers to troubleshoot and resolve issues for desktop environment. Performs desktop support and service desk role.

The Desktop Support Technician demonstrates and adheres to the company values of safety, honesty, ownership, respect, and teamwork to ensure a successful partnership with customers and employees that result in OmniTRAX’s continued success.

Assist in the repair, inventory tracking, management, and deployment of new systems

Daily administration and maintenance of computer devices

Daily administration and maintenance of user accounts

Deliver end-user support over the phone and desk side: install, configure and the ongoing usability of user desktop computer, peripheral equipment, and software

Assist end-users with network support

Available to work on rotating basis to support the 24/7 on-call of the production environment

On-site requirement a minimum of 4 days per week subject to change at company discretion

Conduct computer deployment: track and execute computer hardware refreshes

Monitor ticket system: triage incoming helpdesk tickets; work with IT staff as appropriate to determine and resolve reported problems from users

Assist users and work within small IT team to resolve technical problems with desktop computing/network equipment and software

Perform printer support: troubleshoot issues with printers, copiers, and scanners

Create and update documentation for user/IT processes, document repeatable processes and procedures

Personal interaction with internal customers

Perform other duties and projects as assigned

None

High School Diploma/GED

3-5 years desktop and direct end-user contact support experience

Experience with helpdesk ticketing system

Possess good trouble-shooting and problem-solving skills

Outstanding interpersonal, customer service and telephone etiquette skills: professional demeanor at all times, performs approximately 50% of work remotely via phone

Strong understanding and working knowledge of classic and Azure Active Directory user and computer objects

Effectively manage problems through all phases: analysis, resolution, troubleshooting and root cause analysis

Working knowledge of mobile devices: iPhone, iPad effectively troubleshoot and configure devices

Self-motivated, multi-task and initiate to meet deadlines and customer satisfaction

Strong experience in Microsoft applications and operating systems starting with Windows 10

Excellent verbal and written communication skills; effectively converse with all levels of the company, customers, business associates

Intermediate computer skills in Microsoft Office Suite

Professional integrity and accountability

Work in fast-paced, collaborative environment

Valid Driver’s License

Previous experience in Rail Transportation, Supply Chain Logistics, Manufacturing and/or Oil and Gas industries

Associate’s degree in IT or related field

Experience working in a NOC or helpdesk environment

None

Work in a climate-controlled office and routinely use standard office equipment

Occasional, as business requires

Exact starting salary is determined by merit; seniority; geographic location; education, training, and/or experience related to job duties and responsibilities

FLSA Status:
Exempt, Not Eligible for Overtime

Eligible for Participation - Annual Discretionary Bonus

• 401(k)
• 401(k) matching
• AD&D insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid Maternity leave
• Paid Parental leave
• Referral program
• Relocation assistance
• Sick time
• Vacation time
• Vision insurance

• Remain in a seated position – 80%
• Speak and hear clearly – 100%
• Lift office products and supplies, up to 20 lbs. – 20%
• Stoop, kneel, bend and reach – 10%
• Dexterity to write and manipulate keyboard and mouse