IT Field Support Technician

*
* Location:

** Denver Office  
** ROLE &*
* ** RESPONSIBILITIES
* ** Provide high-touch, personalized support for employees and executives in Denver and for remote locations
* Set up and maintain pcs, and peripherals with attention to company standards, user preferences, and business needs.
* Coordinate user onboarding/offboarding, hardware refreshes, and desk setups.
* Administer and optimize ITSM workflows for incident, request, change, and asset management.
* Cleanse and standardize user and asset data across our ITSM tool, Active Directory, and Entra .
* Align IT data with HR records from Workday to ensure consistency in identity and access management.
* Ensure accurate and timely updates to user roles, group memberships, and access permissions based on HR data.
* Support CMDB accuracy and asset relationships within our systems.
* Document data flows and normalization rules to support operational transparency.
* Conduct regular software audits using our ITSM asset data.
* Help track license entitlements, usage, and renewals for key applications (e.g., Microsoft 365, Zoom, Adobe).
* Identify opportunities for cost savings through license optimization and reallocation.
* Ensure devices are properly tracked in our ITSM system and secured according to company policy.
* Assist with level 2 technical support for all computing, peripheral, network, and system issues via ticketing system.
* Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
* Collaborate with off-site shared services team and participate in a 24/7 on-call rotation schedule.
* Lead IT portions of new hire onboarding orientations, ensuring users are equipped and informed.
* Create and maintain internal KB articles for common issues, procedures, and onboarding guides.
* Ensure documentation is clear, up-to-date, and accessible to both IT staff and end users.
* Maintain and support AV equipment, conferencing tools, and connectivity in meeting rooms.
** REQUIRED EXPERIENCE, SKILLS & QUALIFICATIONS*
* * A degree in Information Technology or related field, or equivalent experience is preferred.
* 1-2 years’ experience installing and supporting desktop computers and peripherals, both Windows and MAC workstations.
* Solid foundation in operating systems, hardware components, system integrations, and troubleshooting techniques.
* Robust knowledge of networking fundamentals.
* Experience with Microsoft Office 365 and Teams platform.
* Experience with ITSM Tools (preferably Fresh service), Active Directory, Entra , and Workday.
* Ability to author documentation and KB articles with both text and graphical elements.
* Professional communication skills with the ability to support users of varying skill levels.
* Strong commitment to building positive working relationships.
* Ability to organize and prioritize multiple tasks in a fast-paced environment.
* Sense of urgency to complete job duties accurately and in a timely manner.
* Self-starter and thought leader for the infrastructure department.
* Must be able to lift and move up to 50 lbs. with help.
* Valid driver's license and passport required.
* Up to 15% of travel may be required.
* Scripting experience in Python and Power Shell.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at
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