Customer Service Engineer; CT​/MRI​/PET-CT​/X-ray​/ANGIO

Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO)

We are seeking a Customer Service Engineer based in the United States to join our North American team, located in Houston. This role requires a remote field service engineer who will live in or near the posting location and will travel extensively (at least 75%) to support customers across the region.

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions covering the entire imaging diagnosis and treatment process. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

• Medical, dental, vision insurance
• Short‑ and long‑term disability insurance
• Employee assistance program
• Company‑paid basic life insurance
• 401(k) with employer match
• Paid time off, sick leave, and 12 paid holidays
• Eligibility for performance‑based incentive compensation

• Provide top‑level on‑site service support that delights our customers
• Work closely with the Customer Care Center (regional and headquarters level) to effectively troubleshoot, maintain, and update designated products
• Embrace new technology while leveraging core strengths in customer service and support
• Play a key role in new, first‑of‑a‑kind medical imaging system product launches in the US market
• Build competence in providing technical assistance and support to our customers
• Escalate challenges appropriately to ensure expeditious resolution of all issues and high customer satisfaction
• Responsible for installation of UIH diagnostic imaging equipment for designated products in the geographic region
• Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate

This position is for a remote field service engineer. The selected candidate must live in or near the posting location.

• Associate degree in technical field and/or equivalent experience preferred

• Familiar with principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET‑CT, X‑ray, etc.) and previous experience with relevant equipment strongly preferred
• Ideally, previous field service experience managing a geographic territory with strong troubleshooting ability for hardware, mechanical, and software systems
• Relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity

• Strong customer communication skills, verbally and in writing
• Ability to contribute to a team environment focused on customer success
• Superb customer‑facing skills when working with customers and internal stakeholders
• Valid driver’s license and good driving record
• Willingness to travel extensively (at least 75%) for customer support and training

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. We provide equal employment opportunities to all applicants and prohibit discrimination of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression.

Entry level

Full‑time

Other

Medical Equipment Manufacturing