Sr. Implementation Consultant

Sr. Implementation Consultants at Klaviyo are a critical part of our Customers’ success, providing the highest quality implementation experience by delivering exceptional guidance, executing effectively on key launch tasks, demonstrating deep product expertise, and consistently exceeding customer expectations. A Sr. Implementation Consultant is a highly motivated professional with a proven record of proactively managing enterprise-level projects, implementing products for large and complex customer accounts, delivering on schedule, and yielding high customer satisfaction.

As a Sr. Implementation Consultant, you’ll not only lead the implementation phase for enterprise customers, but also engage early in the presales process, shaping delivery strategy, crafting and presenting Statements of Work (SOWs), and ensuring that every engagement is scoped for success and aligned with customer outcomes. As an implementation project owner, you will be the first point of contact with new Klaviyo customers, working with them to understand their key marketing goals and the complexity of their enterprise-level tech stacks, building and owning the appropriate project plan, and leading both the customer and internal project teams to execute the plan.

You will work closely with the full Klaviyo Account Team to drive customers forward, ensuring customers see value quickly, key stakeholders are informed, challenges are identified early, mitigation strategies are built and executed, and customers leave the implementation stage set up to achieve long-term success.

• Partner with Enterprise Sales early in the opportunity cycle to assess customer needs, shape services solutions, and ensure alignment between customer goals and Klaviyo delivery capabilities
• Define, craft, and present Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for enterprise engagements.
• Lead consultative conversations with prospects and customers to clarify business objectives, identify risks, and translate desired outcomes into actionable delivery plans
• Effectively implement new customers, leading them through migration, executing on customer use cases and key milestones, and fast-tracking value for enterprise-level accounts.
• Lead the implementation phase for new customers, including managing enterprise project scope, budget, plan, resources, and timeline.
• Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to drive the project forward through visibility and accountability to reach customer goals.
• Lead and collaborate with senior leadership and multiple departments across complex, cross-functional teams to ensure successful project delivery in enterprise environments.
• Proven ability to engage with and influence C-level stakeholders, ensuring alignment and driving forward complex projects with multiple dependencies.
• Proven expertise in navigating and managing complex, cross-functional projects across global teams with an emphasis on large enterprise environments.
• Apply expertise in risk management to identify, assess, and mitigate project risks, ensuring smooth delivery of enterprise projects.
• Adapt processes to provide a tailored experience for complex environments and meet customer needs while achieving key milestones.
• Understand each customer’s existing tech stack and make best practice recommendations for their integration with Klaviyo.
• Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform.
• Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long-term success.
• Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals.
• Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.).
• Provide informal coaching and mentorship…