Support Specialist

Overview

Location:

100% Remote WFH

Role Overview:
The Customer Experience Coordinator supports various clinical applications, translates business requirements into technical specifications, maintains relationships with the development and business teams, and drives standard business processes. The coordinator should understand business priorities and the relative importance of their assignments. This coordinator should be able to identify multiple approaches to problem solving and recommend the best-case solution. They must possess strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams, customers, and clients.

• Interact with customers, i.e., pharmacy technicians, nurses, providers, billers via phone, email, or remote support to resolve technical issues and answer questions regarding our technology.
• Interact with Product Owners and Development Teams to become proficient with both business purposes, customer workflows, and the backend technical architecture of the products and applications we support.
• Proactively develop and maintain technical knowledge in specialized areas, remaining up to date on current trends and best practices.
• Leverage critical thinking skills to assist in building solutions that enable global consistency, standardization, and facilitate exceptional performance.

• Windows OS (all versions) and Microsoft Office expert
• Hardware and Networking proficiency is desired
• Experience with Microsoft tablets and Zebra printers
• Understanding of DNS server and basic IP routing desired
• Windows Server (Server 2008 and up) familiarity preferred
• General knowledge of EDI

• Experience with nursing or outpatient pharmacy workflows
• Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software

• Strong customer service skills
• Strong verbal and written communication style
• Ability to work with customer clinical staff both over the phone and in person (as needed)

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”