IT Business Systems Specialist

D.A. Davidson Companies Pay Range

This range is provided by D.A. Davidson Companies; your actual pay will be based on your skills and experience.

Base pay: $29.00/hr - $31.00/hr

D.A. Davidson Companies is an independent, employee‑owned firm with more than 80 years of history. We conduct our business with the highest standards of integrity and ethics, delivering outstanding service to clients and one another. Our culture is friendly, open, and supportive, encouraging candid communication and productive engagement. We also commit to giving back as a core value, strengthening local communities and supporting initiatives that positively impact the places we live and work.

The application maintenance and support specialist will manage and maintain an Application Maintenance and Support Model for our enterprise platforms, including HRIS/HR platforms and ERP/financial systems such as Workday and Microsoft Dynamics GP. The role focuses on daily operations across these critical platforms, maturing support models, and developing application roadmaps. Key responsibilities include incident management, user provisioning, audit assistance, and reporting to IT management.

The role reports to DA Davidson IT and collaborates closely with business units on projects that drive efficiencies and integrate into our cloud strategy. Extensive interaction with senior management, partners, and IT staff is expected.

• Bachelor’s degree in information systems, Computer Science, or related field; or equivalent education and experience.
• ITIL v4 Foundations certification within one year of hire date (training and materials provided).
• Several years of experience supporting enterprise business applications in a midsize or large organization, with direct experience administering HRIS/HR platforms (Workday) and ERP/financial systems (Microsoft Dynamics GP) and other corporate applications.
• Strong understanding of enterprise application support and integration concepts, including data workflows and integrations between systems.
• Ability to interpret and create technical documentation and business process workflows.
• Familiarity with Workday (or similar HRIS) configuration and security setup, and with Dynamics GP (or similar ERP) administration is highly desired.
• Solid knowledge of application security best practices—able to manage user roles, permissions, and segregation of duties within enterprise systems.
• Awareness of data privacy and compliance requirements when handling HR and finance data.
• Experience conducting or supporting audit processes for system access or data accuracy is beneficial.
• Demonstrated ability to troubleshoot complex issues across multiple systems and find root causes efficiently.
• Proactive identification of system risks or inefficiencies and research into solutions or workarounds.
• Excellent written and verbal communication skills.
• Ability to translate technical information into business‑friendly language.
• Proven ability to work collaboratively with cross‑functional teams.
• High degree of self‑motivation and ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail, especially when managing system changes or simultaneous projects.
• Adaptability to changing priorities or regulatory requirements in the corporate environment.

• Monitor and communicate upcoming changes to enterprise platforms, ensuring stakeholders are informed and prepared.
• Collaborate with IT Risk teams to implement and maintain role‑based access controls (RBAC), including automation of entitlement management.
• Develop and maintain technical documentation, highlighting integration points and infrastructure dependencies.
• Identify and participate in relevant communities, workshops, and training to stay ahead of platform trends and updates.
• Coordinate with IT and vendors to manage major incidents and ensure timely resolution across supported platforms.
• Lead efforts to maintain daily operational continuity and system stability, supporting the IT Service Desk with issue resolution guidance.
• Define and enforce service level agreements (SLAs) in partnership with end users to set expectations for problem…