Technical Account Manager

Join the API Revolution at Gravitee - Where Innovation Meets Growth

Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2025 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.

• Passion
  :
  We bring excitement to everything we do, constantly innovating to stay ahead of the curve.

• Hold Nothing Back
  :
  We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.

• Professionalism
  :
  We believe in clear, respectful communication and prioritise the needs of our team and customers.

Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless - be a part of the revolution!

We are currently recruiting for an experienced Technical Account Manager (TAM) to join our growing business in North America. In this role, you will help craft and execute technical strategies to drive customer adoption and usage of the Gravitee Platform across globally based enterprises.

The Technical Account Manager serves as the technical champion for assigned customers. Your technical expertise and customer‑facing skills will enable you to effectively represent Gravitee within customer environments. The close relationships you build will allow you to understand your customers’ business, operational, and technical needs and challenges.

This role offers the opportunity to proactively help enterprises accelerate their digital transformation initiatives. Occasional travel is required. You will report directly to the Senior Director of Solutions Architecture.

• Support customers during onboarding, including architecture design, product configuration, and use‑case implementation

• Effectively manage and track top‑tier customer projects, including issue resolution and escalation on behalf of Product and Services teams

• Maintain consistent communication with customers and serve as their trusted technical advisor and long‑term partner

• Establish and articulate business value, helping customers achieve defined goals and ROI from the Gravitee platform

• Help existing customers understand the Gravitee value proposition while identifying post‑sales challenges and turning them into growth opportunities

• Understand, document, and advocate for customer use cases, architectures, and technical roadmaps

• Champion customer needs internally, collaborating with Engineering and Product Management on feature requests and roadmap alignment

• Support other Gravitee teams through demonstrations, content creation, and marketing activities that drive platform adoption

• 5+ years of experience working with customers of varying sizes

• Experience in Professional Services functions within a fast‑paced software or SaaS environment

• A strong desire to solve complex technical problems with minimal day‑to‑day supervision

• Excellent communication skills, with the ability to clearly and concisely explain complex technical concepts

• Prior experience administering or interacting with Access Management platforms (API management experience is a strong plus)

• Willingness and ability to travel as required

• Experience with container technologies such as Docker and Kubernetes

• Software development experience in one or more programming languages (e.g., Java or Python)

• Customer Facing experience

• Experience working in a startup or scale‑up environment

• Salary: $160,000 - $190,000 base salary + 10% variable incentive; our typical hiring range is $160k - $175k base. Full benefits package included (Health, 401k, PTO)

• Excellent medical coverage to keep your body and mind healthy

• Pension and 401k program options for all locations

• Stock option plan for employees

• 25 days holiday/vacation in addition to in‑country…