Technical Writer III

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that’s built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We’re headquartered in Denver, Colorado, and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core administrator and end user documentation.
• Collaborate effectively with a globally distributed team and stakeholders across various time zones.
• Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of IT administrators configuring and managing the product, and end-users leveraging its features.
• Investigate, research, and learn Ping One DaVinci and similar products, along with the standards they depend on, to ensure accurate and comprehensive documentation.
• Translate complex technical concepts related to identity verification, multi-factor authentication (MFA), and secure access into easily understandable content, including real-life examples and use cases relevant to PingID deployments.
• Work with Ascii Doc in a Docs-as-Code authoring and publishing environment using Intelli
  
  J IDE and Git (Git Hub).
• Follow the software development life cycle process closely to anticipate and ascertain documentation needs.

• At least 4-7+ years of technical writing experience.
• Proven experience documenting complex software, with a strong preference for identity and access management (IAM) applications or security products.
• Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision.
• Ability to learn unfinished, new, complex software fast with little help.
• Prior experience or exposure to software development, including familiarity with Agile.
• Experience with Jira and Confluence or similar project management platforms.
• Strong understanding of the needs and workflows of both technical administrators and general end-users.

• Documenting AI/ML concepts and their application in cybersecurity or identity verification.
• Building, installing, configuring, and debugging client and server software.
• Documenting IAM applications for power users and end users, particularly related to authentication flows or user provisioning.
• Familiarity documenting mobile apps, including experience with both iOS and Android user interfaces and platform-specific terminology.
• Direct experience with Ping One DaVinci, Ping One Protect, Ping One Verify, or other Ping Identity products.

Salary Range $96,500-$115,940

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

• A company culture that empowers you…