Part-Time Center Support Technician; -Study

University of Denver - DU - Information Technology Division

Recruitment began on June 18, 2025

and the job listing Expires on December 31, 2026

• Provide in-person technical support to students, faculty, and staff at the IT Help Center front desk
• Document tasks, resolutions, and updates in Service Now and assist with documenting support procedures and best practices
• Troubleshoot and resolve common device issues including hardware, software, and login problems
• Collaborate with Help Center and IT Customer Services team members to elevate or resolve complex issues
• Issue and help onboard faculty and staff with new computers, including initial setup and orientation
• Image and configure Macs and PCs for deployment using university tools and standards
• Perform diagnostics and basic hardware/software repairs under supervision
• Assist with managing and preparing loaner devices for distribution
• Accept obsolete or surplus university devices for secure disposal or recycling
• Take part in IT projects involving device deployment or support enhancements
• Support walk-up (in-person) users as needed
• Maintain a clean and organized workspace in the Help Center service area
• Mentor new Help Center staff under the guidance of the Help Center Lead
• Perform related work as required or assigned

• Participates as a member of the IT Customer Services department and Information Technology division.
• Works collaboratively to resolve issues and provides a positive experience for the University community.
• Friendly, patient, and service-minded
• Comfortable working directly with people of varying technical skill levels
• Proactive problem-solver with a curious mindset
• Dependable and accountable in completing tasks accurately and on time
• Works well in a team-oriented environment
• Reliable, adaptable, and detail-oriented
• Strong interpersonal and communication skills

• High school diploma or GED
• Experience in customer service, help desk, or technical support roles
• Comfort working with Windows and macOS devices

• Associate’s degree or equivalent work experience
• Experience imaging or configuring computers in a managed IT environment
• Familiarity with ticketing systems such as Service Now
• Interest in technology troubleshooting and support
• Previous experience in higher education or a walk-up tech support environment
• The work environment is a university with cyclical periods of increased workloads with the possibility of moderate to high stress levels.
• The department is highly automated with attention paid to ergonomics and safety.
• The unit is one of several working collaboratively and cooperatively in a team-based organization.
• The position may require working irregular hours including both weekends and evenings.
• The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices.

• Ability to sit in front of a computer for an extended period of time.
• Stand, walk, sit, use hands to handle or feel objects, tools, or controls; climb stairs; balance; stoop; talk or hear; walk up flights of stairs,
• The employee must occasionally lift and/or move up to 50 pounds.

• Part-Time Work Schedule of approximately 20 hours per week.
• The position may require working irregular hours, including both weekends and evenings.

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For more information, please see the University of Denver’s Non-Discrimination Statement .

All offers of employment are based upon satisfactory completion of a criminal history background check. These are required for all part-time, full-time and student employee hires.