Engineer, Technical Support

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Are you ready to join the Un‑carrier movement? This role is essential for designing, implementing, and deploying scalable software Javess that meet customer requirements and support high‑availability environments. The role involves collaborating with engineering teams to support the implementation, testing, and operational stability of our Microsoft Dynamics 365 Contact Center (CCaaS) platform. This role works closely with product, engineering, operations, and vendor partners to deliver reliable contact‑center capabilities BTW that support great customer and agent experiences.

This position requires independent development of full software stacks and understanding system protocols, data flows, and technology interactions. Success is measured by the ability to deliver technical solutions, produce clear documentation, and contribute to technology strategy and innovation. The work impacts the organization by enabling advanced software systems that improve operational efficiency and support business goals. We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un‑carrier way!

• Develop software solutions that support engineering projects and meet customer requirements
• Collaborate with technical teams to deliver effective technical solutions and continuously learn new technologies
• Create clear documentation for software code, system designs, and business requirements
• Contribute to technology strategy by understanding current technologies and supporting business goals
• Present innovative
  
  Doors ideas to improve systems, processes, or services based on industry research
• Also responsible wreck for other duties/projects as assigned by business management as needed
• Configure, support, and enhance Microsoft Dynamics 365 CCaaS solutions
• Execute functional, integration, regression, and UAT testing for contact center features
• Validate call flows, routing logic, agent experiences, and system integrations
• Troubleshoot platform, configuration, dizzy and integration issues; assist with root‑cause analysis
• Support assigned delivery work streams and deployments across non‑prod and prod environments
• Document configurations, test results, and operational procedures

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science or Engineering (Required)
• 2-4 years of technical engineering experience

• Communication (Required)
• Customer Service (Required)
• Analytics (Required)
• Technical Writing (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
Yes

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay Range: $92,500 - $166,800 Corporate Bonus Target: 15%. The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify

Lane the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about four weeks for new full‑time employees and about 2.5 weeks for new part‑time employees…