IT Support Specialists – Tier 2

Job Description

Our customer is hiring an experienced, hands‑on Tier 2 IT Support Analyst to join a collaborative IT team. This role acts as a second‑level support resource, helps eliminate single points of failure, and grows into system administration responsibilities with a clear career path.

• Serve as the intermediate escalation for service requests and incidents, ensuring continuity and no single point of failure.
• Own and triage a rotating smart queue; handle email‑driven tickets (approx. 150 tickets/week).
• Provide end‑user device support: troubleshoot and repair Microsoft and Dell hardware; perform standard device provisioning and imaging tasks.
• Perform routine checks and maintenance of meeting rooms and shared IT infrastructure.
• Travel for full‑week site visits to AZ, NM, NV on a monthly or bi‑monthly rotation.
• Attend periodic team meetings in Canada (valid passport required).
• Work within an ITIL environment and use the ticketing system (Fresh service).
• Take on system administration tasks over time; demonstrate hunger to learn and progress toward sysadmin responsibilities.
• Deliver first‑class support to high‑expectation users (internal consultants).

• Windows 10/11, Office 365, Azure, Intune, SharePoint, Exchange

• Minimum 5 years in IT support or related roles.
• Strong basics in SharePoint, Exchange Online, and Microsoft 365 services.
• Solid network fundamentals and troubleshooting skills.
• Comfortable working in an ITIL‑based support model.
• Broad, practical experience across technologies; experience in smaller‑company environments is a plus.
• Experience with Fresh service or similar ITSM tools.
• Able to install and configure printers and other common peripherals.
• Excellent verbal and written communication; strong user‑facing interpersonal skills.
• Consistently professional appearance and demeanor.
• Demonstrated leadership qualities or potential is a plus.
• Valid passport required for travel to Canada.

• Endpoint management:
  Intune—device enrollment and Autopilot, configuring Windows Autopilot profiles and provisioning flows; validating enrollment failures and remediation.
• Collaboration and content:
  SharePoint, Microsoft 365 suite including Teams.
• Messaging:
  Exchange Online.
• Cloud:
  Azure experience preferred, especially VM management.
• Licensing:
  License server administration familiarity preferred.
• Hardware vendors:
  Microsoft and Dell hardware support; experience working with CDW or similar vendors.

Intermediate Level

This is a Contract to Hire position based out of Denver, CO.

• The pay range for this position is $25.00 – $34.00/hr.
• Benefits (if eligible):
  Medical, dental & vision;
  Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions;
  Life Insurance (Voluntary Life & AD&D for the employee and dependents);
  Short and long‑term disability;
  Health Spending Account (HSA);
  Transportation benefits;
  Employee Assistance Program;
  Time Off/Leave (PTO, vacation or sick leave).

This is a fully onsite position in Denver, CO.

This position is anticipated to close on Jan 26, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.