Dispatch Systems Lead

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* Paid time off
* 401k, with company match
* Company sponsored life insurance
* Medical, dental, vision plans
* Voluntary short-term/long-term disability insurance
* Voluntary life, accident, and hospital plans
* Employee Assistance Program
* Commuter benefits
* Employee Discounts
* Free hot healthy meals for unit operations roles
* Be the recognized XOPS Expert at the unit level
* Be responsible to maintain and increase their knowledge of the XOPS platform Train local users on XOPS standards
* Hold the XOPS users and drivers responsible for not complying with XOPS standards such as badging into vehicles, not adjusting flights, tampering with equipment, etc.
* Conduct user’s feedback of XOPS to improve or enhance features Communicate XOPS related notices to the local team
* Immediately report XOPS software failures to the PMO Team
* Configure Android mobile devices to Android for Work
* Manage the inventory of XOPS Mobile Devices with the MDM to minimize loss and damage
* Troubleshoot broken mobile devices and open JIRA tickets as needed
* Work with the PMO Team to send devices to repair and/or order new replacements
* Download the FMS and OMS for local users
* Coordinate with their Unit Leadership as needed
* Attend meetings and be prepared to brief management on any unit XOPS failures including a plan to address them
* Register for and maintain a JIRA account for reporting issues to the PMO Team
* Ensure the latest version of the XOPS Mobile App is installed when a new version is released
* Maintain awareness of XOPS Fleet Vehicle conditions and report any that are not functioning properly by opening a JIRA ticket
* Work with the unit maintenance team to troubleshoot vehicle issues
* Review US XOPS Workspace dashboards to drive their business in identifying root causes
* Use OMS/FMS/Power

BI to help investigate incidents
* Use Power

BI to reward employee top performers
* Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
* Current or previous labor relations experience is a plus, but not required.
* Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
* Ability to train others required.
* Must have the ability to give negative and positive feedback to employees on a daily basis.
* Excellent time management skills required.  Ability to handle multiple tasks without losing focus on priorities.
* Strong organizational, analytical, communication and leadership skills required.
* Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
* Basic computer skills with working knowledge of Microsoft Office products required.
* Ability to obtain Serv Safe…