Information Technology Support Specialist

$30/hour | Long-Term Contract with Benefitsсим>

Schedule:

Monday–Friday | Standard Business Hours

We’re seeking a reliable, people-first IT Support Specialist II to join a long‑ modification, on‑site IT support team in downtown Denver
. This role is ideal for someone who enjoys being hands‑on, supporting end users face‑to‑face, and serving as a trusted technology partner across the organization.

You’ll play a key role in helping users adopt technology, resolve issues efficiently, and stay productive— all while delivering a high level of customer service. This is a stable, long‑term contract opportunity with benefits
, offering consistency, growth, and real impact.

• Provide front‑line support for end‑user applications and services, including managing service desk calls and support tickets with professionalism and urgency
• Troubleshoot hardware, software, and basic network issues while maintaining an excellent customer experience
• Assist users with onboarding and adoption of newer technologies through hands‑on guidance and training
• Collaborate with internal IT teams to elevate and resolve complex technical issues
• Accurately document support requests, resolutions, and user interactions in ticketing systems
• Develop and maintain user guides, FAQs, and other self‑help documentation
• Participate in team meetings and contribute ideas to improve service delivery and support processes

• Associate degree in a computer‑related field or equivalent hands‑on experience providing enterprise technical support
• Strong foundational knowledge of Microsoft operating systems, hardware, common applications, and basic network troubleshooting
• Excellent communication skills with the ability to translate technical concepts for non‑technical users
• Customer‑focused mindset with patience, accountability, and a solutions‑driven approach
• Ability to work independently while collaborating effectively within a team environment

• Ability to install IT equipment and cabling, including working under desks and furniture
• Capable of lifting and moving IT equipment up to 60 pounds (with team assistance when needed)
• Valid driver’s license and ability to operate a motor vehicle
• Occasional travel by car or airplane to support additional sites, including rare overnight stays
• Fully on‑site role based in downtown Denver
• Standard Monday–Friday business hours
• Reliable transportation required for commuting and transporting minor tools or equipment as needed

• $30/hour pay rate
• Long‑term contract with benefits
• Stable schedule with consistent weekday hours
• Hands‑on, visible role supporting real users in a collaborative IT environment
• Supported by Epic Placements
  , where we focus on quality roles, strong culture fits, and long‑term career success

This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

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