Service Desk Rep II - Denver

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

"We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you."

Role Overview:

In this role, you'll be the first point of contact for IT support, using Service Now to manage and resolve incoming requests. You'll install and troubleshoot PC hardware, software, and peripherals while supporting major incidents and maintaining technical documentation. You'll partner closely with employees across the organization, delivering responsive, customer focused service in a fastpaced environment.

A Sample of What You'llDo in this Role:

• Utilize the Service Now ticketing system to log, distribute, and escalate all incoming requests following SOPs.

• Provide first level assistance for incoming requests related to all IT systems.

• Install and configure PC hardware, software, and peripherals.

• Track major incidents to resolution while delivering timely and accurate mass communications.

• Develop and maintain technical instruction sets and knowledge base articles.

• Build and maintain quality relationships with internal and external customers.

• Install and remove computer equipment, including occasional lifting, bending, and reaching.

• Work early mornings, evenings, nights, weekends, and travel or remain on call when necessary.

• Complete special projects and other duties as assigned by the Service Desk Manager.

What You Bring to the Role:

• 0-2+ years of Help Desk, Call Center, Customer Service, or equivalent experience

• Proficiency using Windows or Mac computers

• Basic understanding of software application support, preferably JD Edwards, Okta, and Office 365

• Ability to type 40+ WPM

• Understanding of ITILbased practices and experience with Service Now or similar ITSM software

• Basic knowledge of computer networking, Active Directory, A/V, telephony, and other electronics

• Ability to install, configure, and troubleshoot PC hardware, software, and peripherals

• High school diploma or equivalent

What Makes You a Great Fit:

• You listen actively and empathize with customers to understand their needs.

• You communicate clearly with excellent written and verbal skills.

• You work effectively in a fastpaced team environment while maintaining strong communication with others.

• You demonstrate initiative by asking questions and quickly learning new systems and environments.

• You stay organized and handle multiple tasks and deadlines with attention to detail.

• You can prioritize work based on goals with minimal supervision.

Compensation and Benefits:

• The base compensation for this position ranges from $24.09 to $32.11 per hour. Please note that wages may vary depending on skills and experience.

• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding
  
  Wilbur-Ellis employee benefits:

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion:

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry's best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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