NOC Surveillance Analyst

Job Title

NOC Surveillance Analyst – Ring Central – 3rd (Overnight) Shift

• Monitor production networks to detect system issues and/or alarms.
• Investigate alarms and issues according to Ring Central’s Standard Operating Procedures.
• Resolve issues swiftly or appropriately escalate them to the relevant department.
• Provide analysis and support in escalation tickets for complex VOIP/Voice, data, or system issues; promptly enter new data and updates into multiple ticketing systems, ensuring accurate and up-to-date information including steps taken to troubleshoot or resolve issues.
• Implement disaster recovery procedures to prevent or limit system downtime.
• Triage with business partners, vendors, and customers to resolve issues swiftly.
• Promptly respond to incoming communications (phone, email, instant messaging, etc.) and direct reports and information requests appropriately.
• Act independently with little to no supervision.

• 2 years of work experience.
• College degree or equivalent experience.
• Familiarity with Windows and Linux based systems.
• Familiarity with VOIP and SIP protocols.
• Familiarity with basic Networking Principles: TCP/IP, HTTP/S.
• Familiarity with JIRA and Confluence.
• Familiarity with change management best practices.

• Analytical thinking.
• Disciplined.
• Clear communication skills.
• Quick learner.
• Stress resistance.
• Nice to Haves:
• Experience using an Event Management System: HP Open View, Zabbix, Solar Winds, BMC.
• Some scripting and regex knowledge.
• Telecommunications industry experience.
• Experience in customer-facing roles.

• Differential pay for overnight shifts.
• Comprehensive medical, dental, vision, disability, life insurance.
• Health Savings Account (HSA), Flexible Spending Account (ESA) and Commuter benefits.
• Voluntary supplemental health coverage and life insurance.
• 401(k) match and ESPP.
• Paid time off and paid sick leave.
• Paid parental and pregnancy leave.
• Family‑forming benefits (IVF, Preservation, Adoption, etc.).
• Emergency backup care (Child/Adult/Pets).
• Employee Assistance Program (EAP) with counseling sessions available 24/7.
• Free legal services providing legal advice, document creation and estate planning.
• Employee bonus referral program.
• Student loan refinancing assistance.
• Employee 1:1 coaching, perks and discounts program.

Ring Central is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone platform. With $2 B in annual revenue and a $93 B market opportunity, the company invests more than $250 M annually in AI‑enabled technology and platforms.

Ring Central is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.