ServiceNow Developer

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do.

We are looking for a Staff Service Now Developer to join our Service Now Platform Team. In this role, you will serve as the technical cornerstone of our engineering efforts, driving the execution of high-quality, scalable solutions across our enterprise-wide Service Now platform. You will apply your deep technical expertise across multiple modules—including ITSM, SAM, HAM, ITOM, GRC, HRSD, CSM, and WSD—to bridge the gap between architectural vision and production-ready code.

As a Staff Developer, you are more than just a coder; you are a technical leader who defines engineering standards, mentors other developers, and ensures our platform remains robust, performant, and maintainable.

• Lead the development and technical execution of complex Service Now solutions, ensuring they not only meet architectural goals but adhere to the highest standards of engineering excellence.
• Establish and enforce platform engineering standards, including coding best practices, peer review processes, and governance protocols to mitigate technical debt.
• Drive platform innovation by building reusable frameworks, common components, and developer utilities that accelerate the delivery of the entire development team.
• Serve as the "tier-three" technical expert for the platform, tackling the most difficult integration challenges, performance bottlenecks, and system bugs.
• Architect integrations between Service Now and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, MID Server).
• Actively mentor other developers through code reviews, pair programming, and technical workshops to elevate the collective skill set of the team.
• Facilitate cross-functional collaboration by partnering with technical teams and business stakeholders to translate high-level designs into practical and scalable technical specifications.
• Protect platform health by advocating for Out-of-the-Box (OOB) functionality where possible, while engineering elegant, low-impact customizations when necessary.

• Must have 5+ years of hands‑on experience in Service Now development, with a proven track record of delivering enterprise‑grade solutions.
• Multiple Service Now certifications (e.g., CSA, CAD, and CIS in modules like SAM, HRSD, or ITOM). Certified Application Developer (CAD) is highly preferred for this role.
• Expert‑level knowledge of JavaScript, Glide Record, REST/SOAP integrations, Service Now‑specific APIs, Flow Designer, Integration Hub, Service Portal (Angular
  
  JS/Widget development), and the Workspace/UI Builder framework.
• Expertise in CMDB health, data modeling, and database optimization. You should understand how to write "performant" code that scales to millions of records.
• Strong understanding of modern software design patterns and engineering principles, including SOLID, DRY, and asynchronous programming.
• Skilled at analyzing complex business processes and identifying technical "shortcuts" or automations that drive immediate business value.
• Exceptional ability to communicate technical trade‑offs to non‑technical stakeholders and provide clear, constructive feedback to an engineering team.

• This position requires the ability to access federal environments…