Field Service Technician III

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The U.S. Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD achieves this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in total customer satisfaction and growth of our business. The Federal Systems Technology Department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government.

As a USFGMD System Upgrade Agreement Field Service Technician (FST), you will be exposed to a wide variety of communications requirements in both the Presale, Post Sale, and sustainment/life cycle phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.

The U.S. Air Force ELMR network today is a robust, ultra-complex deployment of multi-zone ASTRO systems. This military program System Upgrade Agreement (SUA) FST will work closely with other FSTs and engineers to design and execute on technical efforts to achieve communications goals. The SUA FSTs will work on a daily basis to assist in developing a strategy to accomplish the various upgrades and migrations.

The SUA FSTs are hands‑on, in-field executing on the integrations, migrations and expansion plans that have been developed. The SUA FSTs may also be called upon to assist in preventative maintenance efforts, break‑fix occurrences and assist other programs.

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems.
• Demonstrate and leverage expertise in ASTRO core applications (UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI).
• Administer and troubleshoot within an IT environment.
• Execute Motorola ASTRO upgrades.
• Collaborate with customers, subcontractors, and internal teams (Sales, Engineering, Project Management, and Customer Support).
• Contribute to preventative maintenance and break‑fix activities.
• Participate in the execution of upgrade and migration strategies.
• Proficiently utilize Microsoft Office and Google Suite applications.
• Exhibit strong written and verbal communication skills.
• Apply knowledge of Motorola ASTRO technologies, including networking, cybersecurity principles, Active Directory administration, and LMR communications.
• Administer and troubleshoot IP networks.
• Effectively manage and troubleshoot issues within an IT environment.
• Maintain meticulous organization and attention to detail.
• Utilize CompTIA Network+, Security+, MCSE, or CISSP certification knowledge (as applicable).
• Manage and utilize Host Based Security Systems (HBSS).
• Support CAC/PIV authentication‑based systems.
• Execute Motorola ASTRO upgrades (as applicable based on experience level).
• Lift and move equipment weighing up to approximately 50 lbs.

• Must be capable of obtaining an acceptable adjudication of DOD Secret (T3) Clearance within 18 months of initial employment date.
• Complete standard form SF86 questionnaire and fingerprinting for national security positions.
• Must obtain either a CompTIA Security+ or CISSP certification or Certified Electronics Technician within first 12 months of employment.
• Experience with US Military communications.
• Hands‑on experience with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee security suite, MCC
  7500 dispatch, NICE Logging etc.

• Travel internationally and domestically up to 75% – 80% of the time is…