Senior Change Manager, IT Infrastructure

Senior Change Manager, IT Infrastructure

Alterra Mountain Company is looking for a highly organized and proactive Infrastructure Change Manager to join our Program Management Office.

This role will support both strategic modernization initiatives and merger and acquisition integration efforts across our growing portfolio of resorts.

As a liaison between technical teams and business stakeholders, you will manage and coordinate changes to IT infrastructure—including hardware, software, networks, and systems processes.

• Design and implement change activities across programs that impact thousands of resources in physical infrastructure and enterprise systems.
• Collaborate with Infrastructure & Operations, IT Security and other teams to plan and manage infrastructure changes covering systems upgrades, software rollouts, network changes, and hardware replacements.
• Design resort-specific change plans, impact sizing, and timelines around resort needs, current state, and solution designs.
• Own adoption strategy and change plan execution to drive program benefits.
• Support solution design with resort-specific impact sizing of process changes, qualitatively and quantitatively.
• Represent end users’ needs and effectively translate between end users and the IT teams.
• Evaluate change impacts to processes across infrastructure domains (servers, storage, networking, databases, identity) and provide clear communication plans to minimize operational risk.
• Maintain and improve change management processes and documentation, ensuring compliance with internal policies and industry standards.
• Coordinate with resort-level IT teams to support local adoption of enterprise infrastructure changes and ensure they have the resources and training needed for successful implementation.

• 3+ years of experience in IT-focused change management roles.
• General understanding of enterprise infrastructure domains, including systems, networking, databases, and identity management.
• Experience working within structured change management frameworks (ITIL, Prosci, etc.).
• Proven ability to coordinate across multiple teams and work streams in a fast-paced, decentralized environment.
• Excellent communication and stakeholder engagement skills able to bridge technical and non-technical audiences.
• Experience working with enterprise IT teams (Cybersecurity, Infrastructure & Operations) on modernization and standardization efforts.

• Experience in the hospitality industry, especially with enterprise systems used by multi-property resort organizations.
• Experience supporting integrations or transitions of acquired business units or locations.

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).

Alterra Mountain Company and its affiliates are equal opportunity employers.