Desktop Support Associate Analyst

Desktop Support Associate Analyst page is loaded## Desktop Support Associate Analyst locations:
Denver, Colorado - United Statestime type:
Full time posted on:
Posted 18 Days Agojob requisition :
R-0008634
** Job Description Summary
** Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.
** Job Description
***** Up to 25% Travel Required
****** This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Denver, Colorado Corporate Office.
*****
* Please Note:

The initial training period will last six weeks and will require candidates to be onsite in the office five days a week.
***** Essential

Duties & Responsibilities
*** Install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and occasional on‑site visits.
* Monitor and respond to incidents, service requests, and tasks within the call‑tracking system, ensuring all work is thoroughly documented.
* Communicate technical concepts clearly and effectively to non‑technical users.
* Perform installations of standard corporate software images and assist with system configuration.
* Adhere to all company and departmental policies related to technology, security, and end-user support.
* Communicate system issues or disruptions to clients, peers, and management to maintain service quality and reliability.
* Serve as a subject matter expert by contributing to knowledge base documentation, updating reference materials, and analyzing issue trends.
* Document product issues, troubleshooting steps, and resolutions for future reference.
* Conduct advanced hardware diagnostics and initiate warranty repair processes as needed.
* Participate in testing new hardware, software releases, and system enhancements.
* Support cross-functional technology projects as assigned.
* Participate in the on-call rotation and respond promptly to after-hours support needs.
** Knowledge Of
*** Advanced troubleshooting and maintenance of computer hardware and software
* Operating systems (Windows/macOS)
* Mobile devices and mobile OS environments
* Networking fundamentals
* Business and productivity applications
* Security tools and best practices
* Financial services applications *(preferred)
*** Skills
* ** Ability to communicate information clearly across various formats, ensuring understanding among technical and non‑technical audiences
* Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions
* Effective time and task management, ensuring timely completion of work
* Ability to quickly learn and apply new technical information
* Proactive approach to meeting objectives and driving results
* Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction
** Ability To
*** Work occasional non-standard shifts, including nights, weekends, or assigned on‑call rotations
** Education & Experience
*** Associate’s degree and two (2) to three (3) years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience.
** Education
* * High School (HS) (Required)
** Work Experience
** General Experience - 13 months to 3 years
** Certifications
* *** Salary Range**$55,000.00-$77,000.00
** Travel
* * Less than 25%
** Workstyle
* * Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:  
• Grow professionally and inspire others to do the same  
• Work with and through others to achieve desired outcomes  
• Make prompt, pragmatic choices and act with the client in mind  
• Take ownership and hold themselves and others accountable for delivering results that matter  
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the…