Help Desk Technician; Denver Denver

Title

Tier 1/2 Helpdesk Technician

Tetra Tech

6 months contract to perm

99% Remote outside of Denver, CO 80202

$18-$20/HR

40 hours, 8-5PM

2 rounds

• 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.
• Experience supporting Microsoft server operating systems, specifically Office
  365 products. Strong preference for someone that has served as an Office
  365 and Sharepoint admin previously.
• Experience troubleshooting Microsoft SCCM (System Center Configuration Manager).
• Experience installing and troubleshooting desktop and laptop operating systems and applications.
• Strong collaboration, communication, and customer service skills.

• Experience with Cherwell as a ticketing software or Service Now.
• Fluency in French (to speak with French clients and resolve tickets).
• Experience with Linux.
• Experience with MAC systems.

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting anywhere in Colorado. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month max. This is a contract to hire position with a company that offers growth opportunity and longevity.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.