Customer Support Advocate

Job Description

Track Via® is the leading low‑code application platform in the cloud that specializes in streamlining and automating critical operational processes and workflows. The Track Via platform allows businesses to rapidly create custom web and native mobile applications that unite executives, managers and workers with all their data, processes and collaboration in one environment accessible on any device.

As a Customer Support Advocate your primary activities are supporting Track Via customers via phone and email. Every day you'll interact with smart business people from all kinds of companies to solve real‑world business problems. You will have a great impact not only on our customers but you’ll play a key role in shaping our product road map and marketing strategy, as you analyse and convey the feedback you receive from conversations with customers.

If you enjoy the intellectual stimulation of working with customers to find solutions to interesting challenges, you’ll love this job!

• Provide customer training and online product demos
• Problem‑solve customer issues
• Create advanced formulas that make customer applications sing and dance (IF, OR, LOOKUP, etc.)
• Help customers set up views, charts and dashboards
• Provide product support via phone, email, live chat and online community
• Provide basic “data model” recommendations for a relational database
• Create product customisations using Track Via’s customisation tools

• Technology enthusiast
• Analytical problem‑solving skills
• Excellent written and verbal communications: clarity, brevity, grammar, articulateness, patience & listening skills
• Excel power user
• Understand basic relational database concepts
• Familiarity with web technologies (HTML/CSS/Java script)
• Professionalism: promptness, attention to detail, organisation
• Bachelor’s Degree preferred, but not required

• The base salary for this position is $45,766 – $64,200
• We cover 100% medical, dental and vision benefits
• Unlimited, flexible time‑off policy
• Competitive paid parental leave for all new parents after 6 months
• Built in Colorado’s 2020 Best Small Companies to Work For list & Honorable Mention for Outside Magazine’s 2020 Best Places to Work
• Opportunity to challenge yourself, high degree of responsibility and impact
• Daily tasks that change often, providing many opportunities to grow professionally and technically and advance your career