Telecom Engineer

We are an IT Consulting Solutions firm that fosters partnerships between Commercial & Government organizations with IT Professionals. We collaborate with our customers to understand their culture and provide value through integrity, flexibility, and repeatable quality processes. Founded in 1996 in Denver, we have numerous accolades, including Denver Business Journal's "Top Software Developers," "Fastest Growing Companies," and Inc. Magazine's "Fastest Growing Companies in America."

Are you a Telecom Engineer interested in working at an innovative and fast-paced company that is transforming how doctors interact with their patients? If so, we want to hear from you!

What you'll be doing:

• Providing implementation and maintenance support for enterprise electronic voice communications networks.
• Designing scalable voice network solutions for clinical and campus environments.
• Assisting senior team members on complex projects, including Voice Network Management solutions, SoNet Ring implementations, new voice switch deployments, documentation, and disaster recovery planning/testing.
• Analyzing trunk/network utilization, traffic balancing, security violations, call accounting, project planning, IVR/ACD/call routing design, and technology implementation.
• Troubleshooting software and hardware issues related to voice network systems.
• Working with internal customers, vendors, and support personnel to ensure maximum network and equipment availability in a 24/7 environment.
• Providing overtime and on-call support as needed.

We want our people to succeed, so the following skills are required:

• Four years of technical experience with Nortel PBX /Key/Mer Mail/Meridian Max/Client systems and Cisco Call Manager, or six years of experience in Nortel/Client PBX management without a degree.
• Experience with Cisco Call Manager and VoIP systems.
• At least four years of call center experience.
• Proven ability to work with carriers, vendors, and manage costs.
• Proficiency in Microsoft Word, Excel, Access, Project, and Visio.

What's in it for you:

• The opportunity to be part of a revolutionary team impacting healthcare delivery and patient outcomes.
• Working for a socially responsible company that cares for others.
• Gaining experience with cutting-edge technologies and developing solutions used worldwide.
• A prime downtown location and other benefits.