Director, IT Operations

DIRECTOR IT OPERATIONS

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative and award‑winning industry leader in building, owning and operating highly efficient cost‑effective wholesale colocation and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

At STACK the Director of IT Operations is responsible for the overall operational health governance and lifecycle management of Operational Technology services. This role ensures IT services are delivered reliably, securely and cost‑effectively across STACK’s global footprint while maintaining strong operational controls, vendor performance and audit readiness.

The Director of IT Operations provides strategic oversight and accountability for IT operations and delivery of IT services during construction and transition. The role operates with minimal direction and broad latitude for independent judgment.

• Own end‑to‑end IT operational service delivery ensuring availability, stability and performance of operational technology services.
• Establish and maintain IT operations policies, procedures and governance frameworks aligned with ITIL best practices.
• Provide executive oversight of incident, problem and change management ensuring consistent execution and continuous improvement.
• Lead service provider and vendor management including contracts, SLAs, KPIs and service reviews.
• Oversee IT and OT asset inventory and lifecycle management ensuring accurate tracking, refresh planning and decommissioning.
• Ensure audit readiness compliance and operational risk management including remediation planning and documentation.
• Own the IT Operations budget forecasting costs and managing spend against approved targets.
• Define and monitor operational performance metrics delivering regular reporting to executive leadership.
• Partner with Systems Engineering, Network Engineering, Telecom, Construction, Critical Operations and Finance teams to ensure smooth transitions from design/build to steady‑state operations.
• On‑call availability may be required to respond to emergency situations.

THE DETAILS:

• Location:
  
  STACK location or Remote
• Travel:
  Domestic travel up to 10%
• Benefits:
  Healthcare, Dental, Vision, Insurance, Life Insurance, Paid Time Off and Paid Leave Programs
• Must be eligible to work in the United States
• Must pass comprehensive background screening and drug screening

MUST‑HAVE

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science or related field (or equivalent experience)
• 10 years of experience in IT or infrastructure operations
• 5 years in senior operational leadership roles
• Strong ITIL service management and change management background
• Proven experience managing MSPs, vendors and outsourced services
• Experience with budgeting, asset lifecycle management and audits
• Data center operations experience strongly preferred

THIS MIGHT BE RIGHT FOR YOU IF:

• You’re a strong communicator equally comfortable in the boardroom as the data center hall. You’re persuasive and clear blending analytics with experience in decision‑making.
• You don’t get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
• You’re a teambuilder. You take the time to understand and develop the strengths of your resources while formulating long‑term plans for the growth and success of the team.
• You’re naturally curious and driven toward continual improvement. While you celebrate your successes you take time to review and analyze campaigns for future learning.

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status or any other status protected by…