Virtual Measure Technician

Virtual Measure Technician

Patio Enclosures by Great Day Improvements (via Champion Window)

Overview

Champion Window is seeking an experienced Carpenter / Measure Technician to virtually measure customers' windows and entry doors using a virtual measuring software that digitally scans openings. As the Virtual Measure Technician, you will be responsible for accurately measuring windows and entry doors, processing PAR contracts, and ensuring jobs are ready to be ordered. You will also serve as a key liaison between Sales, Operations, and Divisions to ensure virtual measure benchmarks are met, documented, and escalated when needed.

Why Champion?

• Highly competitive pay
• Robust benefit package
• Culture focused
• Opportunity to grow in a national 60-year-old company who designs, builds, installs & guarantees it!

Responsibilities

• Accurately process sales contracts using the appropriate measure forms
• Measure products using the virtual app and software to validate contract accuracy
• Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and virtual measurements before submitting to the factory for production
• Upload all documents to the electronic storage files in a timely and organized manner
• Organize and maintain customer records for easy access and accuracy
• Enter customer, job-related, and order information into all necessary databases
• Ensure company benchmarks for scanning and measurement are being met
• Collaborate directly with Sales, Operations, and Divisions to review scan and measurement outcomes
• Report to Sales, Operations, and Divisions to confirm all required scans have been uploaded; identify issues and determine whether a field measure is necessary
• Support and/or train end users, Factory Reps, Sales Managers, and other Measure Technicians on scanning and measurement procedures as needed
• Proactively reach out to Sales, Operations, and Divisions to troubleshoot scanning issues and align on measurement practices
• Update CRM with necessary notes and details to ensure visibility on jobs that may require a field measure
• Other duties as assigned

Key Accountability Metrics

• All measures completed within 24 hrs of receiving them
• 95% accuracy rate of all measures submitted for ordering
• Detailed notes documenting why a scanned project could not be entered
• Constantly increasing and improving the percentage of jobs that can be virtually measured
• Ongoing training of new reps and management as needed

Qualifications

• High School diploma or GED preferred; construction trade school a plus
• Math skills including using a tape measure and angles
• 5 years of customer service experience
• Computer skills required

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.